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I have an older Inter-Tel phone system in my office. When I try to answer my messages, I get an error message "voice mail is unplugged". Is there a way to fix this?

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Posted on Jan 02, 2017

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SOURCE: Inter-Tel Encore CX with voice

well due to that power outage, the system memory must have been reset in some way. When a voice mailbox is programmed for an extension, Forward On No Answer is automatically set to it. When the voice mailbox is removed through programming (or in such an instance), the Forward On No Answer is automatically removed.
so now, even when the system attempts to forward the calls to voice mail that is no longer there thenit gives the invalid indication and busy tone. The voice mail feature too gives an "invalid message, because it no longer exists. you have to reprogram the the voice mail extension.

Posted on Apr 12, 2011

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1 Answer

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Does this phone system have a central server? If so I would go check to see that it has power and came back up after the power outage. A lot of phone servers are on a battery backup and when the power goes out the software tells the server to shut down and then the UPS powers off.

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I hope this helps.

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By initial message, I assume you are talking about the auto attendant message heard when dialing your main line

To change the message:
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2.  Enter the system administrator mailbox number and password.
3.  The system will tell you how full the hard drive is...press "9" to skip and enter the system menu.
4.  Press "3" for the custom recordings.
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You will need to know the recording number of the message you want to change.

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2 Answers

Seems to be a key mapping problem


I have a pretty good guess.... someone may have intercomed her phone from another station and then pressed the MSG key. This would leave an intercom message and should light up the message waiting light. Then when you press the MSG button you are returning the intercom call. If nobody ever answers the intercom call the return message will not be completed and it will continue to try and return the call whenever you press the button. SO... if this is the case you just need to have someone answer the other phone that is being called and it should start working the way you are used to again.

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