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Posted on Jan 02, 2017
Sounds like a bad install on the new operating system. Since your question was posted in April, I'm assuming you have the problem solved by now, or returned the device, but for anyone else looking at this, I suggest either returning the device and exchanging it, or if you prefer to solve it with this device, then leave it on and let the battery run down. Once it is dead, try plugging the device in and powering it on, hopefully that gets you back in business. Blackberry Tech Support is also helpful, their phone number for your country should be on their website.
Posted on Aug 15, 2011
You need the Blackberry Desktop software installed on the computer to synch your data, music, and video on the Playbook to that on the PC. This software is available here: https://swdownloads.blackberry.com/Downloads/browseSoftware.do;jsessionid=F3B0494BF2ABF9E47D9531B30BD6E7BF.node1 . The direct link to the multi-language version of the software is: https://swdownloads.blackberry.com/Downloads/contactFormPreload.do?code=A8BAA56554F96369AB93E4F3BB068C22&dl=A2C0D61EB187AB3AFD247A852FAD3647 .
If the above links do not work, start here: http://us.blackberry.com/support/apps-and-software/desktop-pc.html and click on the Downloads for Blackberry Desktop Software. Then use the drop-down menu to select Blackberry Desktop Software Windows OS. Then download the .exe. Below you will find individual language versions. Install the software (in Win7 you need to be the Administrator).
Enable Bluetooth on the computer and pair the computer to the Blackberry.
See http://docs.blackberry.com/en/smartphone_users/deliverables/43033/1196187.jsp for more information.
Next click on Device -> Device Options and go to the General tab. Then set the "When I connect my device" items for those you want to have synchronized.
I hope this helps.
Posted on Sep 17, 2012
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