Question about HP Office Equipment & Supplies
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Posted on Jan 02, 2017
A RESET HAS TO BE DONE ON THE PRINTER. NO OTHER WAY POSSIBLE WITHOUT DOING A RESET. CALL UP CUSTOMER CARE. WAIT FOR A CALL FROM THE BACK END TEAM...THEY WOULD ASSIST YOU WITH IT WITHIN 24 HOURS. RESET WOULD BE DONE FOR REGIONALIZATION ISSUE. NOTE : ONLY 3 MAXIMUM RESETS POSSIBLE FOR THE UNIT.
Posted on Sep 24, 2007
Me Too, I hae a potosmart D7160 too, and i am having exactly the same problem. Support told me that there is a special key code you can enter but didn't tell me what it was. Please Help
Posted on Jan 12, 2008
Let me fist inform you that the question you asked for is related to "regionalization" of the printers . It is very particular to HP printers.
You can just regionalize your printer thrice in the enitre printer lifetime - not more than that. And the codes you are referring to - they are not there somewhere - they have to be logged in by the back end team who decode the "10-tap test" to re-enter the codes for regionalization so that the printer becomes compatible in the region you are using it in.
The cartridges even change in every country to make the printer work - let me state you how.....as per www.hp.com
HP Photosmart C3100 All-in-One series This product uses regionalized ink supplies, so the inkjet print cartridges for the product depends on where you are in the world. If you do not know which pen regionalization zone you are in, click here to view the Regionalization Country-to-Zone Mapping Table . Once you know the zone, you can identify the cartridges used in this product. Cartridge Description Zone 1 Zone 2 Zone 3 Zone 4 black inkjet print cartridge HP 92 HP 336 HP 132 HP 850 tri-color inkjet print cartridge HP 93 HP 342 HP 136 HP 854 black inkjet print cartridge Not availaible HP 338 HP 131 Not available tri-color inkjet print cartridge HP 95* HP 343 HP 135 HP 855 photo inkjet print cartridge HP 99 HP 348 HP 138 HP 858 *The HP 95 is not compatible with printers sold only in North America; instead, use the HP 93 Tri-color cartridge. Refer to the link to understand how the world is divided into 4 zones - http://h10025.www1.hp.com/ewfrf/wc/document?docname=bpa00586&cc=us&lc=en&dlc=en&product=1146331#zone_mapping And you can beleive into what i say as I work for HP printers....! the best i would suggest is to call up Technical / Customer Care centre and tell them you need to reset....they will assist you for 10-tap test and ask you to send them the 10-tap test and the Proof of Purchase of the region cartridges.....and then wait for the back end team to call you within the next 48 hours.
Posted on Apr 09, 2008
I have just moved from the US to Shanghai with my HP C7280 printer. Bought some new cartridges from the HP dealer in Shanghai after our US supply ran out. Got the 'Incorrect Ink Cartridge' message on the printer after installing them, which the dealer probably knew I would get and didn't tell me, which I'm assuming is what you got.
My experience was to use the 'Chat' function on the HP.com web site in the Support area. The good news is that they solved my problem, the bad news is that it took 1 1/2 hours and is the most convoluted process I've experienced in years. There is a little 'voodoo' going on the background......... after having me find several values, including cartridge serial number values (no not the cartridge number on the cartridge), reset values, and others I can't remember, he said he had to go 'calculate' and he then came back with 5 four digit numbers I had to enter after going to Windows Control Panel -->Printers and after getting my printer selected and the Preferences screen displayed, clicking on the HP logo while holding the CRTL key down (I kid you not).
Sooooooo, I believe the only solution is to use HP Support and to also write letters complaining about how really, really, really stupid this process is. And being the conspiracy theorist that I can be, HP probably was seeing lost revenue from people buying cartridges that are cheaper in parts of the world and shipping them to where HP is, ahem, making a killing and padding their profits.......
Posted on May 08, 2008
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