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Posted on Jan 02, 2017
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Oct 04, 2012 | wikipedia.org
In case of errors or questions on your Card transactions you should call us at 1-877-937-4098
or print and complete a Transaction Dispute Form and fax to: (626) 739-2060
if you do not have access to a fax, please mail to: Walmart MoneyCard c/o Customer
Dispute, P.O. Box 1187, Monrovia, CA 91017 as soon as you can. Contacting us immediately
after you notice an error on your card transaction history is the best way to protect
your money and ensure that you are within the allowed timeframes to dispute purchases.
for more details. You may request a written history of your transactions at any
time by calling or writing us. When notifying us, you will need to tell us:
If you tell us over the phone, we may require that you send us a letter within 10 business days. We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, we may take up to 45 days to investigate. If we need more time we credit your Card within 10 business days for the amount you think is in error, so that you will have the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not provisionally credit the Card. We also may not credit the card if the error does not represent a qualifying dispute, as identified in the Disputes with Merchants section of the Cardholder Agreement. Click here for more details. We will let you know the results of our investigation within three business days of completing it. If we decide that there was no error, we will send you a written explanation.
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