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My 4g phone has suddenly gone black and wont turn on. It is only a year old, what should I try?

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Is your battery charging properly? Is the phone on but the display isn't working? Try long pressing the power button to force it to shut off and try and turn it back on. You should hear a boot up sound or some sort of vibration, if so it means your phone is working but your display driver or screen is having a problem. If none of this works you may have to try a factory reset using volume down buttons and the power button. There are YouTube videos that can walk you through the process.

Posted on May 15, 2017


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