Question about Facebook Computers & Internet
The above notified me that my computer was infected with spyware, stealing all my data and that I should not close the page but phone 1800 305 537 for an engineer to talk me through removal of the spyware. Cannot get rid of the notice! What can I do please?
Don't fall scams like these. just hold the power in till the computer shuts off, then power it back on.
Posted on May 15, 2017
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Posted on Jan 02, 2017
Run your anti virus in safe mode. Write down the name/names of the viruses it finds. This is very important so you can search for them and delete them. Delete them thru the anti virus in safe mode then restart your pc. Then go to control panel/internet options and delete all Temporary internet files/ cookies/history. It's best to do in this order: on general tab under home page, check if you see any "redirect" in your addresses or any changes from your original home pages. If you do highlight them & delete/re enter them correctly. Below is Browsing history/settings/view files/hit ctrl key and "A" key at the same time to highlight all temp files.Delete.On toolbar above click on yellow folder with a green arrow pointing up which will show you another file named Temp. Open/delete all.Close all windows. Go to start/search and type in each name of the virus/viruses you found first clicking "all files and folders", name of virus in first bar,scroll down to "more advanced options" and check first 3 search options. If any show up in your search pane on right side don't click to open them. Right click and delete. There is a free software called "Simple File Shredder". If you can now download get it for the files that won't delete. When you install it, it will add it to your right click. After searching and hopefully deleting each one, do another search of "prefetch". Open/highlight all/delete. Restart and most viruses will be gone. It's always good to repeat all of this again just to be sure. Then check your firewall exceptions to make sure there aren't any there. Good luck!!!
You mentioned LimeWire: clean out all downloaded files from there also.
Posted on Aug 27, 2008
Sounds like you could indeed have a virus.
Try downloading the following program: http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html?part=dl-10804572&subj=dl&tag=button, Installing it, running a scan, then restarting your computer to see if this helps. Hopefully this will pick up any infections and remove them. Let us know how you get on :)
Posted on Aug 04, 2009
well be glad i saw your problem, coz we're gonna fix it for ya. Keep in mind you are going to have to install some new software and be patient, this will take a bit of your time.
a lot of people don't realize that over 90% of Trojans write themselves into your system restore function. So the first thing to do is disable your system restore.
To do this:
1. Right click on My Computer / properties
(this will open your system properties)
Click on the System Restore Tab - now check the box beside "Turn off System Restore on all drives"
Press Apply then OK
The Software you need to Download:
Go to www.filehippo.com
search for SpyBot Search & Destroy & Malwarebytes' anti-malware, Also Download CCleaner.
now download and install all programs.
Now update all applications
Now lets reboot into "Safe Mode"
For most computers Hit Start / turn off computer / restart - as soon as computer boots press F8 (you can check the safe mode boot up procedure, (Start/ Help & Support / search for safe mode)
When the Safe Mode screen starts select "start in Safe Mode"
When windows loads up completely hit Start then start spybot search & destroy and follow the directions to begin the scan. Do the same for Malwarebytes' anti-malware.
Let the scanners run their course then remove anything that is found. SInce you are in safe mode it should remove everything with no problem.
Now lets Reboot into Normal windows. Then lets run the CCleaner Program. The first Tab on the left reads "cleaner" and has a brush on it. Select that tab, on the bottom right click run cleaner.
Now when that finishes select Registry Tab on the left. then select Scan for issues. When scan has finished select "fix selected issues" it will ask you if you want to backup Registry, say no, then press fix issues, then close. Run registry cleaner till nothing else shows up.
You should be ready to go now, virus free. To make sure rerun all the scans we did previously. If their are some issues that could not be removed you will be notified (these are normally registry entries) you will then be asked if a scan can be performed at the next boot. Select yes on one or both of the programs ( spybot and antimalware's). then immediately reboot.
I hope this helps fix your issues. Please rate very helpful if this fixes your isues. ^_^ thank you
Posted on Oct 07, 2009
Hello sir/ma'am. Hi, there are several malware softwares available for downloads, visit www.download.com for your anti-virus need or download combofix, if ever still the malware insist, back up your important documents and format your hard drive. Install a clean OS, use 2 partitions, one for your OS (your c:) and the other for data (your d:). so next time this things happens, just move all important documents to the data drive (d:).
Posted on Nov 05, 2009
Free programs are available but are they good you ask?
Some like AVG and Kaspersky and Commodo are but they don't get every problem please be aware of that.
I like webroot spysweeper it works well and does a thorough cleaning with shields for invasions of third party software as well.
Try it but do yourself a favor and buy the updated version you won't be sorry.
Posted on Mar 20, 2010
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