Question about Plantronics Radio Communications
I have a brand new phone and headset system and the headset is not working even though everything is connected correctly.
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Posted on Jan 02, 2017
best thing to connect a headset and take it out, that will trigger the function that it will come back to handset.
Posted on Mar 22, 2008
SOURCE: i connected my S11 plantronics
Most Cisco phones have a headset port where you can connect a headset using a special direct connect cable. This allows you to use your headset without touching the handset (receiver). However, when using an amplifier and headset combination, like the S11, you will need to connect through the HANDSET port. You disconnect the handset cable from the phone, connect the S11 cable into that port and connect the handset cable into the back of the S11 amplifier. Be sure to follow the illustrations on the back of the amplifier when connecting the cables. Also, adjust the configuration slide on the left of the amplifier for the best possible dial tone. Remember that in order to access a call or make a call, you will have to lift the handset off the phone and set it aside (switch hook needs to be activated).
Good Luck from Headsets Direct!
Posted on Jun 03, 2011
SOURCE: I have the Plantronics S11
There are a couple of basic things to check first. You want to make
sure the mute is turned off and your outgoing (mic) volume is loud
enough (there is the speak level switch on the side and the speak volume
control on top). Also, you want to make sure it is connected through
the handset jack on the phone (generally it will not work through the
headset jack on the phone). Finally you want to make sure it's
configured right (scale located on the side).
Good Luck from Headsets Direct!
Posted on Jul 05, 2011
SOURCE: I have tried all configurations
You need to remember a couple of things when using amplifiers and headsets. Normally they will not work if you connect them to a phone with cordless accessories. Also, you need to make sure that you're connecting the amplifier to the HANDSET jack on the phone (this requires removing the handset off of the phone to access an open line). Give that a try and you should be fine. If not, contact your retailer or Plantronics at 800-544-4660 x5538 for warranty service.
Good luck from Headsets Direct!
Posted on Sep 01, 2011
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