This may be useful:https://www.aesoponline.com/manuals/IVR%20Map%20(Substitute).pdf
You should have the option for #1 as listed in the above file. It sounds like something is wrong with your account and you need to contact your school district Aesop administrator.
You can also use a program like Sub Sidekick that automatically logs into your Aesop account and checks for jobs. It then sends you a text message, email, and/or audio alert when it finds a job. That way you don't have to call in to find jobs. http://www.subsidekick.com/aesoponline.php