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Who will refund the £4.40 I paid to return an item which was received damaged

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Not fixya on wrong site notify seller or shipper for your request

Posted on May 13, 2017

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I did not receive any instructions with my siren song alarm for my order# 295502. Plus it is not the same product as advertised! Also charged incorrectly Can someone help me please?


contact your supplier direct by phone and make your concerns known
if it is not as advertised --you are entitled to a refund on return of the wrong item
if they have over charged you , you are entitled to a full refund of the money on return of the item
if you paid through pay pal advise them of a conflict and what you are doing to recover the money

Dec 28, 2016 | Cars & Trucks

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If product ordered from wowcher arrived wrong size paid through paypal returned but no refund given what can I do.


the process is to contact the supplier by e-mail and request the refund be paid back to your account in paypal
then forward a copy of the e-mail to paypal requesting that they action it from their end as there is a dispute and the item was returned as not what was ordered

Dec 17, 2016 | PayPal Computers & Internet

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I returned this item in the same package of (2) Sets of 15 piece Pittsburgh Steelers Bath Sets, What happen to my refund?


The refund you received should've been credited to your bank account. Some stores do allow you to receive the money from your refund in the form of a gift card.

Apr 28, 2016 | Miscellaneous

2 Answers

How do I get my refund for a returned item


that is something you will have to take up with the seller or the company you paid for thru

Feb 03, 2015 | Computers & Internet

1 Answer

DO I NEED to pay postage on sending return back to seller after I paid for postage to receive the item I am returning?


Usually yes you would cover return postage unless it is faulty then you should get a full refund!

Dec 14, 2014 | Computers & Internet

1 Answer

Resolution centre ebay


According to the Paypal process when you file a claim for an item that is significantly not as described, you must return the item at your cost in order for Paypal to issue a refund for the amount you paid, not the return shipping costs. You have 10 days to provide Paypal with a tracking number. Paypal doesn't allow you to post a reply. You send the item back or in 10 days the claim is closed.
Buyers are being forced to pay to received goods the seller didn't described accurately, and in some cases, honestly.
I think that is wrong.
When you can prove that an item is significantly not as described, then Paypal should refund your entire costs of the item including shipping both ways. Sellers can take advantage of Paypal's forcing buyers to pay for return shipping.
If a buyer doesn't like something or changes their mind, and wants to return it, then the return shipping should be paid by the buyer.

Jul 04, 2014 | Computers & Internet

1 Answer

Paypal telephone number


If you had paid by PayPal, you should contact PayPal customer service (support) ... 1 (888) 221-1161 ...

Jan 02, 2014 | Computers & Internet

1 Answer

I just received an item and it is damaged!


Do this:
Contact the seller. -As soon as possible you should contact your seller to advise that the item has arrived damaged. Check also if it comes with insurance.
Also, send a photograph of the damage - this can be as an attachment to your email. The seller may require the item to be returned to them and, again, you should comply with this but make sure you send the item by trackable means in case you later need to make a paypal claim.
Once the seller has decided to issue a refund this should be completed within a reasonable time. If the refund is not forthcoming you may open a paypal claim to obtain a refund. The claim is called 'Significantly Not As Described' SNAD) and will entitle you to a full refund less return postage costs. You will have to return the item by trackable means and enter the tracking number online.

If the seller does not reply. -File a dispute and escalate it to ebay. Ebay would tell you to send the item back and where to send it. There is no reason to communicate with the seller after the case has been escalated. Return the item with Delivery Confirmation. Once the item shows as delivered back to the seller, you will receive your refund.

Hope this helps.

Sep 19, 2011 | eBay Auctions

1 Answer

Ebay item #150549981120 was not brand advertised and was broken. the seller agreed to refund my money if i returned item but than did not accept delivery. I paid 36.00 and 10.00 initially and...


What you will need to do is scan the copy of the USPS receipt and then upload it into your Paypal dispute and explain that the seller refused the return of the item you bought. This will add merit to your case and you will receive a complete refund because Pyapal will reverse the transaction and credit your account. If you have to send the item again, send it with a signature confirmation so the seller won't be able to deny that he didn't receive your return.

Feb 18, 2011 | PayPal Accounts

1 Answer

How do i return items bought ebay


Before you return, make sure you and seller agree and understand all the terms of the return. Even if you know the return policy by heart, confirm it with your seller. Make sure you know exactly what your refund or compensation will be. Most sellers do not refund shipping and handling charges, so don't ask for them, unless you believe the item has been grossly misrepresented. Even then, don't press the issue. Most sellers WILL refund your return cost if they've made a mistake. Even if the item IS misrepresented and you file a claim with PayPal, PayPal will require you to return it at YOUR expense before issuing a refund to you, so you have NOTHING TO LOSE by being polite and coorporative.

PACK YOUR RETURN SAFELY, even if your item is non-breakable. Any poorly packed item could be damaged in shipment. How would a seller know that it wasn't YOU who damaged the item and not the shipper? Even if the seller knows it was the shipper's fault, you have now given the seller the perfect opportunity to reneg on issuing a refund. You always have the option of going to eBay or PayPal for a refund, but your goal is to get your money back, and hopefully your return shipping too, so don't be hasty. In the box with the return include: your name, address and EMAIL, the eBay item number, date you purchased it, what method you used as payment, the amount you expect to be refunded to you, and how you have agreed the refund is to be issued. It makes it easier for the seller to trace and issue a refund, especialy if the seller transacts multiples of identical items.

CONTACT THE SELLER to let him/her know when the return was mailed, via what shipper, and about when it should arrive back. If there is a tracking number, provide that to your seller. If you've created a label through USPS and give USPS the seller's email, USPS will send the seller the tracking number automatically. Easier for everybody. DO NOT send back the item WITHOUT a tracking number. You don't want the seller to claim he didn't get the item back and thus refuse your refund. And if you go to PayPal for the refund, you're screwed. No tracking, means no washy.
FOLLOW-UP in the appropriate amount of time to see if the seller has received the return. If the item has been lost or delayed in shipment, it is YOUR responsibility to track it down. A short email will do: e.g. "Just checking to make sure you got those brown Ferragamo pumps, item number (xxxxxxxxxx) back. Let me know, thanks." Even if the tracking number shows the item has been returned, this is still a good idea. Some sellers get many returns a day and you don't want yours to get neglected.

Once you have received your refund, CONTACT THE SELLER to thank him/her and mention you would appreciate a positive feedback if one has not already been left. Even if you know you'll never trade with your seller again, say you look forward to doing more business. Keep stroking your seller until your glowing feedback is left. Once that's done you can go into eBay's community chat and spread the word about the seller's bad business practices, report to Safe Harbor, or anything else you feel appropriate. You goal is to GET YOUR MONEY and GLOWING FEEDBACK FIRST, before you do anything to get even.

Jan 04, 2011 | eBay Auctions

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