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My wireless dyson Will not come on or run at all.

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My new dyson digital slim only runs for 9 minutes and says on the box to run for 15 minutes. Can I return it


Hi there, it's Jack at Dyson.

Good news - you shouldn't need to return your machine! Dyson Digital Slim cordless vacuums have two power levels - high suction power mode for regular vacuuming, and Boost mode, which provides 6 minutes of highest suction power for tackling tougher tasks.

It sounds like you're using your machine set to Boost mode, which will reduce runtime to around 6 minutes. To change back to normal power, hold down the on/off trigger so the vacuum is running. Then at the same time, press and release the round illuminated Boost button on the rear of the machine.

I'm confident this will resolve things - if not, Dyson experts are on hand to help. You can reach the Dyson Customer Helpline for further assistance by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Mar 13, 2015 | Dyson Vacuums

1 Answer

I have the Dyson Wireless Vacuum and the wheels now constantly rotate as soon as it's clipped in to the main unit. The only way to stop it is to take it off the main unit.


Hi Mel,

I am very sorry to hear about this issue with your DC35 cleaner head. We are happy to provide helpful support and look to resolve this matter as soon as possible.


Please contact our US Dyson Helpline toll-free at 1(866) 693-9766 or our UK Support colleagues at 0800 298 0298.


Best wishes,


Jay
Dyson Customer Service

Oct 06, 2013 | Dyson DC35 Multi-Floor Cordless Vacuum...

1 Answer

Dc17 dyson lights up but won't run


Hi there,

I'm sorry to hear you're having difficulties with your Dyson. If the machine won't run at all, I'd encourage you to give us a call free on 1-866-693-9766 so we can run through some troubleshooting with you - we may be able to resolve the issue right over the phone.

Best wishes,

Jack
Dyson Online Customer Support

Dec 26, 2011 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

My Dyson DC17 Animal won't run in the upright position. Only runs when handle is down so, wand cannot be used.


Hi there,

Sorry to hear you're having difficulties with your DC17. The problem you're experiencing sounds unusual - please get in touch with us directly so one of our experts can run through some troubleshooting with you over the phone. You can call us free on 1866MYDYSON, or email your details to askdysonUS@dyson.com. We'll look forward to hearing from you.

Kind regards,

Jack
Dyson Customer Service

Jul 27, 2011 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

Dyson runs about 5 min then shuts off


REMOVE AND CLEAN FILTERS AND YOU MAY FIND IT WILL WORK OK IF STILL CUTS OUT YOU MAY HAVE A FAULTY THERMAL CUT OUT BLOCK INSIDE THE MOTOR HOUSING
THIS HAPENS WHEN DYSON IS USED WITH CLOGGED FILTERS AND HEAT DAMAGE TO THERMAL BLOCK

AVERAGE REPAIR COST £45 - £ 69 FOR NEW REPLACEMENT

Jul 11, 2010 | Dyson DC14 Full Gear Bagless Upright...

1 Answer

Dyson won't keep running


THAT IS THE PROBLEM U NEED TO FIX OR REPLACE THE SWITCH

Aug 22, 2008 | Dyson DC07 Bagless Upright Cyclonic Vacuum

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