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I have a kindle that I've had for a number of years. Recently I tried to charge it and it didn't charge. Do I need to take it someplace to have the battery replaced?

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Yes it needs a new battery. You can do this yourself, You can buy the battery pack on eBay and look up the installation instructions doing a Google search.

Posted on May 12, 2017

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My paper white kindle can't hold a charge,no matter how many different outlets I try..


Contact amazon and say it is faulty and that you need to return it, they should replace / repair as it is less than 1 year old.

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Lillian, May have to try hard reset or possibly repair charge port to get battery to start charging. Check the attached links,instruction and guides, Good luck
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Dead battery. If you haven't charged it for several years it dies.
Unreparable although if you call kindle customer support they may give you a discounted price on a new or refurbished current model Kindle. They'll want your old one for parts.

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My kindle will not charge?


The Kindle Fire HD, if completely discharged, may take several hours to begin to accept a charge again. Simply leave it plugged in long enough and the on-board system will sort it out.

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You need to turn the unit on to see the model or serial number, we would try another charger letting it charge for a hour to see if it would accept a charge or turn on.

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Follow these steps if the Kindle battery is not charging:
  1. Connect Kindle to a different outlet.
  2. Verify the charge light at the base of the Kindle is on.
  3. Restart Kindle by pressing Home > Menu > Settings > Menu and select "Restart." Is the charge light on? Contact Customer Service.
  4. Is the charge light off? AC adapter needs to be replaced.
  5. Contact customer service for in-warranty options.
Follow these steps if the Kindle Battery is not holding a charge:
  1. Turn wireless off and fully charge your Kindle.
  2. With wireless turned off, Kindle battery life should be:
    At least 7 days
  3. If battery lasts less than the time frame given above, contact customer service.
If none of this helps, or you need to contact Customer Service here are the numbers:
In the United States: 1-866-321-8851 Outside the United States: 1-206-266-0927
Thank you.

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