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2 Answers

Change code


If it is locked and the person you got it from didn't give you the existing code, you can't. We see this all the time. If there was a way to bypass the code to the safe, anyone could do it. They are called a 'safe' for a reason, the contents are safe once the door is closed and locked :-) The only way to get in is to take to a locksmith who will drill the door, open it and put a new door on it. This is not usually a cost effective open with a small locker type safe.

Nov 23, 2015 | Home Security

2 Answers

Can't get door to lock. I put in code, close the door but it won't lock. Position of key?


Google search your manufacturer make and model and the word manual. If one is available, you can find it in the search results.

Mar 23, 2015 | Home Security

1 Answer

The safe i have is locked with the door open. How do i reset the safe to close the door.


Remove the batteries end leave it for 10mins or so..then replace batteries and set a new combination on the lock.

Feb 24, 2015 | Sentry FIRE-SAFE Combination Safe DS3431,...

2 Answers

Do you have a service center in Mindanao, Philippines


I am not part of any manufacturer or service group. However there are a couple of common problems that are easily fixed. One very big one is some debris or fire proofing falling out of the door or frame getting trapped in the way so the door doesnt seal. Also it can fall into the holes if there are any and block the bolts. First will it lock when in the open postion?? This may require locating the door bolt stop inside the door hinge. It stops bolt travel if the door is open. Pushing it into the safe will move the stop and the handle to be free to through the bolt or bolts. If the handle does move and lock and you can turn the dial then it will be the issue i described above.
If you cannot lock the door in the open position with the retainer pushed in then it is inside the door mechanism. I would refer you to your local locksmith who is also a safeman. You could open the back plate and explore if you have mechanical skills and feel comfortable. However i recommend a safeman. Good luck!

Oct 13, 2014 | Sentry Fireproof Safe

1 Answer

I can't get the lock to disengage so now it's locked...open!!


You must enter the code to unlock the safe, just as if the door was shut. The safe does not know the door is open and you just need to shut it.


If you have entered the code and it unlocks properly but you still can't disengage the bars, take the panel off the inside of the door and inspect to see what is causing the problem.

Jan 10, 2014 | Mesa Safes MFL2014E Safe Depository Safe...

1 Answer

I have a Sentry safe S5741. I have the electronic combo and the key. The door to the safe was locked with the door open. Now the door will not unlock to shut the door. Is there trip to reset the door? Is...


Try changing the batteries first. No the electronic combo would not be erased unless someone previously changed the combination. There is probably something causing the bolts to not retract. The lock may fail if there is any pressure on the bolts and or the door of the safe. Hopefully this information helps.

Jul 12, 2011 | Sentry Fireproof Safe

1 Answer

I HAVE A GRAFTER ELECTRONIC DIGITAL SAFE WITH A LOCKED DOOR, NO KEY, NO CODE AND AT THE MOMENT NO LUCK. CAN YOU PLEASE HELP. ?


If the safe isn't fixed to the wall or floor, then you can easily open the door in seconds.

Just balance the safe on it's rear edge, tilted back about 45 degrees, so the front is about 4" off the ground.

Hold the door release gently and allow the safe to fall flat, as you hear the impact, turn the release clockwise. Timing is everything and it took me 4 goes to get it right.

Jun 20, 2011 | Safe International Digital Electronic Safe...

1 Answer

The latch is still locked and there is now door knob.


The latch is still locked and there is now door Problem with the Safe International Digital Electronic Safe Lockbox Gun Jewelry Lock Box Tool

Nov 15, 2010 | Safe International Digital Electronic Safe...

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