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Hi i purchased an article on the net from jo berg when it arrived it wasnt the the goods i ordered the company refused to accept the return plus minus R1700

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  • The Master
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That would be between you and the company.

Posted on May 18, 2017

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6ya6ya
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Part ordered for my car & at time of ordering was not informed part was non returnable. Part not required, still in box unopened. Dealer refusing to accept return & offer refund. value of $1000.00


You can try a small claims court and see if you can recover the cost. That and threaten the dealer that you would report them to the Better Business Bureau.

Mar 14, 2017 | Time Computers & Internet

2 Answers

WILL I GET A REFUND OR A RESHIPPING OF MY ORDER TO: TIMOTHY CORYELL NO ORDER HAS ARRIVED YET


Please don't post personal addresses and phone numbers to Fixya. It may lead, and can lead to identity theft.

I always allow 28 days for anything shipped internationally unless you know it is being shipped by priority mail. You also have to factor in delays at Customs if the order is international. Allow 14 days for interstate, and 7 to 10 days for within state.

You mention 'reshipping'., so it wasn't delivered and was returned. As long as the fault was not yours in giving a wrong address, reshipping will be free. If you gave them the wrong address, then the fault is yours, and the company would be entitled to charge you for shipping twice. They may even charge for delivery back to them.

You need to contact the seller direct and ask them the status of your order. You can also check if the item is tracked.

May 03, 2016 | Optics

1 Answer

Can I return an item to the local Walmart?


refund policies for most companies and stores state quite clearly that refunds will be made on receipt and proof of purchase, if the item is faulty, if the item is not as described, if the item is not fit for the purpose or if the item was supplied with out an order
Therefore you will understand that "don't want" it it doesn't fit any of the criteria for a return
you can try for a refund from Walmart ( only if you purchase the item on line from Walmart ) but don't get upset if they refuse you

Jun 11, 2015 | Watches

1 Answer

Recently received a cassette player - it is completely smashed up and broken - where do I return it?


why did you accepted it? do you have proof that arrived in that condition? is there internal or external damage? do you have any proof of delivery in that condition?

if any of the above - delivery insurance will cover it (from delivery company),

if you have proof of internal damage and arrival in that condition - place of purchase is responsible,

if no proof of any of the above - rubbish bin is fine location...

Mar 29, 2015 | Audio Players & Recorders

1 Answer

I would like info on returning a unsatisfactory product that does not meet its expectations.


Returns and Refunds: Federal Law


Most retailers allow customers to return goods if they change their minds or receive an unwanted item as a gift simply because it makes good business sense. But they are not required to do unless there is an obvious defect with the product. Merchants also may require a receipt in order to accept returns, which helps prevent return fraud (see discussion of this below).

Legally, it is a matter of contract law: If the merchant's policy (or sales contract) clearly states "all sales final" in a way that is not confusing to customers, then it is not required to accept returns on otherwise salable goods.

Federal law governing refunds is fairly simple and straigtforward, applying to online as well as in-store sales. Merchants do not have to provide a full refund on returned goods unless one of the following conditions is true:





  • The goods were defective (or, more generally, the merchant broke its sales contract)


  • Refunds are part of the merchant's stated return policy


Returns and Refunds: State Law


Some states have laws addressing consumer refunds, although not all of them offer guidance on how the laws apply to their residents who purchase goods from out-of-state merchants over the Internet. Below are some examples of state laws governing refunds:



  • California: Merchants are required to clearly post their refund policy unless they offer full cash refund, exchange, or store credit within seven days of the purchase date. Failing this requirement, customers may return goods for a full refund within 30 days of the purchase.


  • Florida: Merchants that do not offer refunds must post this fact where customers can see. Failing this requirement, customers may return goods for a full refund within 20 days of the purchase.


  • Illinois: Illinois citizens may cancel consumer transactions (and get a full refund) within three business days for door-to-door sales, campground memberships, and gym memberships.


In most cases, regardless of how a merchant drafts its return policy, the conditions of such a policy must be prominently displayed at the place of purchase (including Web sites) for it to be considered valid. Merchants may charge a restocking fee for returned merchandise but, as with any contractual obligation, must make this clear in their policies.

Return Fraud


There are numerous ways customers can defraud a merchant through the return process, but not all return fraud is distinguishable from legitimate returns. For example, someone who has a hard time deciding on what clothes to buy and makes frequent returns is not trying to game the system. But someone who buys a formal dress, wears it once, and then returns it the next day is in fact defrauding the merchant.

U.S. retailers lose between $9.6 billion and $14.8 billion annually from return fraud, according to research by the National Retail Federation (NRF) and the Loss Prevention Research Council. Returned merchandise is either marked down or thrown away, and often incurs hidden costs associated with being restocked.

Below are some common types of return fraud:



  • Wardrobing (or "renting"): Buying clothes or other items for one-time use and then returning them


  • Stolen Goods: Returning goods shoplifted at the same store or stolen elsewhere


  • Fraudulent Receipts: Using a reused, found, stolen, or altered receipt to return goods; or returning goods to a store with a higher price in order to make a profit


  • Employee Fraud: Manipulation or assistance from within the company


  • Price Switching: Affixing a higher-priced tag on an item in hopes of returning it for the higher refund


Consumers who are caught engaging in return fraud may face shoplifting or theft charges, as long as evidence exists that an actual crime took place. For example, wardrobing may be next to impossible to prove, but surveillance video of someone removing price tags could be the smoking gun in such a case.

- See more at: http://consumer.findlaw.com/consumer-transactions/return-policies-and-refunds.html#sthash.8WIDr45o.dpuf



Return Policies and Refunds FindLaw






this may help

Feb 24, 2015 | Miscellaneous

1 Answer

How do I cancel a shipment?


Depends on where you ordered it from. If it's a place like Amazon.com, you can go in and stop the order if it hasn't been shipped. If it's been shipped, the only option you have is to wait for it to arrive, contact seller and get a return label and send back. If you can, call customer service at the place it was purchased. Go to the "contact us" on the company's website.

Dec 03, 2014 | Microwave Ovens

1 Answer

Netzero message center


Pinheads. They should have issued an RMA for returning it. Contact your bank or credit card company and block them from charging for it. Many companies have their technical service being handled by a 3rd party, offshore, therfore they do not have the answers. Thus you need to go higher up the ladder and talk directly to Corporate, which usually mens someone here in the states. If Netzero refused to give me the method to send it back, well I never received their item.

Dec 27, 2013 | Computers & Internet

1 Answer

We purchased a washer dryer in december, used it twice and the dry wasnt working the engineer was called out on the 2th / 8th of feb and again on the 15th feb stateing the machine did not have the drying...


Hi from retired Englishman in SW France.

The only way you can clarify your particular position is to talk to the people/company from which you purchased the machine. We on the forum would not know what the purchasing agreement was/is. It should say something on the guarantee (?)/receipt?
I know in the UK that it would probably be descibed as 'unfit for purpose' but sorry, I do not know wher you are ;-0(
Sorry again,

John C

Feb 24, 2011 | Indesit Washing Machines

1 Answer

I just purchased a factory serviced model TR-520 bread maker and the paddle provided does not fit the drive shaft. The drive shaft is about 1 cm diameter, and the hole in the paddle is only about 8 mm...


Satisfaction Guaranteed on all orders:
We are happy to fully refund purchases if an error has occurred in your order or if an item you ordered is defective. If you aren't happy with the product you received or are dissatisfied for any reason simply return the item within seven days for a full refund minus a 15% restocking fee. Please call us or email us within seven days of receiving your order for information on where to ship items that need to be returned. Do not return them to our P.O. Box.
The returned product must be in new and unused condition, in the original box with all the documentation, parts and accessories to insure full credit. "New and unused" means sale-able condition, not dirty and not washed. We cannot accept returns for an item with any indications that it has been used.
Return shipping costs are your responsibility unless the item is damaged or defective. If you have any questions about the restocking fee as it pertains to your order please call us before we ship the product as once it leaves the warehouse we have incurred our cost.Fax Number: 1-866-323-8256
sales@bread-maker.net

http://www.bread-maker.net/contact-us.aspx

Dec 29, 2009 | Breadman TR520 Bread Maker

1 Answer

July 1, 2009- I need to replace my burn-out ac


Try website. - http://www.lcdpayless.com I placed my order on Thursday and went out of town for the 4th and I checked my mail today (Monday) and it was there. I plugged it in, the power came on and the tv works perfectly....plus the new cord doesn't have an annoying fan.

The cord is pricey at $117, but it beats buying a new tv. The company accepts returns minus a 20% restocking fee and shipping, so I figured worse case scenario I would only be out of $40+bucks if it didn't work and I had to send it back. Hope this helps!!!

Jul 02, 2009 | Protron PLTV-32 Television

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