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there are a few reasons that it may not be ringing. First is that the notifications volume and ringer volume have been set to have different volumes. You can check this by tapping on the apps button (default is lower-right on home screen) then go to settings, and depending on your version of firmware installed, (i have sprint galaxy S3 SPH-L710 running stock KitKat 4.4.2 and will attempt to post screenshots for guidance) there may be tabs on top labelled "Connections," "My Device," "Accounts," and "More." If you don't have these tabs then you should be able to see the Sound option. First check if the volume is turned up. Go to Sound and then Volume and check to see that the sliders are towards the right (my phone is on silent due to not wanting to disturb anyone as it's night time.) If they are, then press OK and check the ringtone is not set to a quiet ringtone or silent. Have someone place a test call
Yes you can. The default tone for text messages is pretty quiet to begin with, so first check the volume for your texts messages. Go to "Menu" > "Settings" > "Audio & Ringtones" > "Message Tone" > "Volume" and adjust it how you want it. If it's still pretty quiet, you might want to change the message tone altogether, which is the same process as above except go to "Sounds" instead of "Volume" and pick a louder one. Hope this helps you, if you still have questions about it I'll be glad to help :)