Question about Tablets & eReaders
Step 1: Hard Reset: Press and hold the power button for 20 seconds and then release.
Step 2: Power it back on: Wait until the device has completely turned off, then press the power button to restart your Kindle Fire.
If the above doesn't work, Amazon recommends that you try charging the Kindle Fire longer and then trying the hard reset again.
If you still can't get your device to work, you can contact Amazon at either amazon.com/contact-us or by phone at the numbers below:
U.S. and Canada: 1-866-216-1072 Kindle Support: 1-866-321-8851 International: 1-206-266-2992
Posted on May 11, 2017
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Posted on Jan 02, 2017
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