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My Dyson Dc25 brush head will not drop down to the floor when released with the toe bar.

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5 Suggested Answers

  • 1 Answer

SOURCE: DC 07 BRUSH BAR DOES NOT TURN BELT OK

Stand vacuum up and with it plugged in. Rotate knob between carpet and bare floor and back 5 times leaving it on carpet when finished. Rotate vacuum back from upright position and lay vacuum on the floor, rotating it onto its side. Turn vacuum on.

Posted on Dec 23, 2008

ukvacfan
  • 328 Answers

SOURCE: The brush bar on my Dyson DC17 stopped turning.

If this model has a brush control - i.e a roller at the side of the model which controls brush to spin or not, then its a protected brush model - therefore even if the drive belt is intact the Dyson would have to be repaired by a service personnel or professional. The brush protection isn't able to be taken apart and sounds like it may well have slipped off due to tension.

Posted on Apr 02, 2009

Dysonteam
  • 167 Answers

SOURCE: the brush bar wont spin on my dyson dc 25... i

Hi its Darran at Dyson.

Simply switch the machine off and stand it upright. Press the brush bar on/off switch once and then turn the machine back on.

When you release the machine into the vacuuming position, the brush bar should start to turn again.

If you still having problems, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
Darran
Dyson Customer Service


Posted on Apr 22, 2010

SOURCE: The carpet brush on my

Next to the power switch is another button, this switches the brushbar on and off. The brushbar can be turned off for hard floor surfaces so as not to scratch them

Posted on Oct 25, 2010

  • 101 Answers

SOURCE: Dyson DC25 rotating brush doesnt work

There is a reset button on the side of the brush bar head. Press it.

Posted on Dec 20, 2010

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1 Answer

Dyson DC25 brush won't spin when touching the floor. If I lift it off the floor it spins, once it touches the floor it stops. Any idea what the problem is?


I can think of three things that could be wrong.

The easiest one is that the brush has hair and fluff wrapped around its bearing. This happened to me and was causing a burning rubber smell. Turn it over and remove the base plate. Lift the belt by putting a piece of cord under it and slide the brush out. Remove one end of the brush and slide the spindle out. Clean all the hair out and reassemble.

The internal drive belt is worn, or the nylon bush that it runs on.

The clutch is worn out.

The last two are not as easy to fix as the main drive belt is enclosed in the centre of the clutch. There are videos though that show you the process. Have a read and a watch, but try my first tip first.

  • Dyson DC25, DC29 - Resetting the brush bar (Official Dyson ... www.youtube.com/watch?v=q--faamcC7g
    • BY ASKDYSON
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    2011-09-29 · Want to watch this again later? Sign in to add this video to a playlist. How to clear and reset the brush bar of your Dyson DC25 or DC29 upright ...
  • Dyson DC25 Upright Vacuum Cleaner - Support ' Dyson.com www.dyson.com/Support/dc25/DC25-ANIMAL Dyson DC25 Upright Vacuum Cleaner Support. Skip to main content X. Shop. Shop vacuums; Shop air treatment ... The Dyson Helpline is available during the following ...
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  • Mar 18, 2016 | Dyson Vacuums

    2 Answers

    My dc25 brush will not spin when i clean the floor


    Hi Raymond, it's Jack at Dyson.

    Like many Dyson vacuums, DC25's cleaner head includes a sensor which shuts of the brush bar if something jams it. Once you've checked the cleaner head for obstructions, and removed any threads or hair from around the brush bar and endcap, you should be able to reset the machine as shown in our video guide below:


    The brush bar will never rotate when the machine is standing upright, so make sure you recline it into the normal vacuuming position before testing it. Once it's reassembled, plug it in, turn it on, recline it and press the silver brush control switch (next to the red on/off switch) twice.

    If you'd like some further help after giving this a try, you're welcome to call the Dyson Customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). If a repair or a replacement part is needed, we can also confirm if your machine is within the Dyson guarantee period.

    Feb 26, 2015 | Dyson DC25 All Floors Bagless Upright...

    1 Answer

    My dyson dc25 brush is not spinning what is the problem


    Hi there, it's Jack at Dyson.

    DC25's brush bar is engineered to shut off for protection if something jams it. Once you've checked the cleaner head for any obstructions, and removed any threads or hair from around the brush bar, you should be able to reset your machine as shown in the video guide:


    Please note, the brush bar will never rotate when the machine is standing upright. Make sure you recline your DC25 into the normal vacuuming position before testing it.

    I'm confident this will resolve the issue, but if you do need further help, please give our experts a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

    Sep 27, 2014 | Dyson DC25 All Floors Bagless Upright...

    1 Answer

    How do I reset my dyson dc25


    You may need a new belt if the brush bar motor is working properly. It could be the switch or brush bar motor if the motor does not run .

    Jul 06, 2014 | Dyson DC25 All Floors Bagless Upright...

    1 Answer

    Dyson DC25 Agitator rattling


    Hi Adnan, it's Jack at Dyson.

    I'm sorry to hear you're having difficulty with your DC25's brush bar. I would encourage you to follow the steps shown in the video attached to ensure there is nothing in the cleaner head jamming the brush bar, and no threads or hair wrapped around the brush bar itself. Make sure the endcap is also fitted correctly and locked into position - a coin can be used to lock the catch.

    For any further advice after you've given this a try, please contact our experts directly by calling the Dyson Customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA). If a repair or replacement part is needed, we'll be able to confirm if this is covered under your machine's 5-year guarantee.

    Best wishes,

    Jack
    Dyson Online Customer Support
    www.dyson.com

    Nov 08, 2013 | Dyson DC25 All Floors Bagless Upright...

    1 Answer

    Dyson dc25 floor part will not ****


    Hi Mike, it's Jack at Dyson.

    The cleaner head has to form a close seal with the floor surface for high pick up. Just placing a hand under the cleaner head will not cover the entire soleplate, and therefore you won't get an accurate impression of the suction power.

    You can test it by turning the machine on, reclining it into the vacuuming position, turning off the brush bar using the silver brush control switch (next to the red on/off switch), then placing the cleaner head onto a sheet of newspaper or something similar. You will see the paper seals closely with the soleplate.

    If you're still concerned after you've tried this, please get in touch with us directly. Our experts are on hand to help, and you can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

    Best wishes,

    Jack
    Dyson Online Customer Support
    www.dyson.com

    Jun 30, 2013 | Dyson DC25 All Floors Bagless Upright...

    1 Answer

    Dyson DC25 Broken Brush Bar Connector


    Hi Alex, it's Jack at Dyson.

    I'm sorry to hear you're having difficulty with your DC25. If the drive spindle of your machine has broken in use, you would need to replace the cleaner head assembly.

    Please get in touch with us directly, as our experts will be able to take some further details to confirm if we're able to replace this for you under the terms of our 5-year warranty. You can reach us by emailing askdysonUS@dyson.com

    Best wishes,

    Jack
    Dyson Online Customer Support
    www.dyson.com

    May 19, 2013 | Dyson DC15 All Floors - The Ball Bagless...

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