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Unable to clean message on the 3240c - Office Equipment & Supplies

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Unable to clean means either there is a mechanical problem or paper jam in the cleaning station, or the ink absorber box is full and it won't print until it is replaced and the counter is reset.

Posted on Jul 27, 2009

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My printer is claiming that it is unable to clean. When I start it up (plug it into the outlet) it automatically comes up with a message that says "Unable to clean. Please consult...


I think you will find the carriage has jammed so it wont reach the purge unit to perform cleaning. Have to power off and try to move the carriage away from the purge. You should not be able to do this as the head will be capped by the purge. If however you can , look into the purge and see if any part of it has broken off.

Apr 23, 2011 | Office Equipment & Supplies

1 Answer

Message states: Unable to clean. See


From Brother:
http://welcome.solutions.brother.com/BSC/public/eu/eu_ot/en/faq/faq/000000/000500/000065/faq000565_000.html?reg=eu&c=eu_ot&lang=en&prod=fax1840c_all

I have seen this too when the waste station is full. If this is the problem, it is likely time for a new machine or a reasonable repair bill.

Jun 08, 2010 | Brother MFC-3240C All-In-One InkJet...

1 Answer

Unable to init.after period of none use


Unplug the printer from power cord.Press and hold the "menu" button, then plug the device.You'll see on the LCD screen a "machine error" code.If this code is 40,41,49 or 4F the print head is defective.If the error is 48 - defective print head cable or circuit board.If the error is 50 or 51 there is error in Purge unit and printer require service.If the error is 46 the waste ink tank is full.Follow this:
Enter 80, then scroll down with the arrow down (round) key. You'll find an entry listed as purge count. If number is over 6000, enter 2 7 8 3.This will reset the purge count value. Then restart the printer, hopefully without the annoying cannot clean message.

Nov 23, 2009 | Brother MFC-3240C All-In-One InkJet...

1 Answer

My Brother MFC-3240C printer says unable to clean and to troubleshoot in user's guide but I can't access the guide RCT


Unplug the printer from power cord.Press and hold the "menu" button, then plug the device.You'll see on the LCD screen a "machine error" code.If this code is 40,41,49 or 4F the print head is defective.If the error is 48 -defective print head cable or circuit board.If the error is 50 or 51 there is error in Purge unit and printer require service.If the error is 46 the waste ink tank is full.Follow this:
Enter 80, then scroll down with the arrow down (round) key. You'll find an entry listed as purge count. If number is over 6000, enter 2 7 8 3.This will reset the purge count value. Then restart the printer, hopefully without the annoying cannot clean message.

Nov 16, 2009 | Brother MFC-3240C All-In-One InkJet...

1 Answer

MFC 3240C seems to dead


unable to clean means the ink absorber is full and you need to have the absorber box replaced and the counter reset at a shop. The job usually costs less than a hundred dollars, but the new mfc 490 is selling for about $129.00 with a one year warranty.

Oct 02, 2009 | Brother MFC-3240C All-In-One InkJet...

1 Answer

Unable to clean????


Were you told to,

1.Clean the jet holes on the ink cartridge, and

2.The area on the printer the ink cartridge jet holes line up with? Plus after doing so insuring that both areas were dry?

You may have ink dried up in those tiny jet holes. A hairdryer set to low heat, and constantly moving back, and forth when using it to dry these areas, helps too.
(After using the Isopropyl alcohol method. Use CAUTION as Isopropyl alcohol is Flammable!
I know, DUH! But it has to be stated.

I use a clean, lint-free cloth, and warm water. Wring the warm water out until the cloth is just lightly damp. BE SURE those above mentioned areas are dry, before reinstalling the ink cartridges!)

3.MFC-3240C off, and unplugged?
(Opening the cover, and closing it helps to remove error codes, as it will reset itself. Unplugging from power, replugging in, and turning on does also. You may still have the error code of unable to clean, because it hasn't be cleared)

Aug 17, 2009 | Brother MFC-3240C All-In-One InkJet...

1 Answer

Printing after being on same phone line as printer/fax


This link will open the Users Manual, but you will need a PDF viewer such as Adobe Reader or Foxit Reader in order to open it.

Go to page 12-4 in Chapter 12, Troubleshooting and routine maintenance. Follow the actions recommended for the Unable to clean error message (and the four other Unable to... error messages).

Jul 04, 2008 | Brother MFC-3240C All-In-One InkJet...

3 Answers

Unable to clean ... Brother MFC 3240C


Machine Error 46, Purged Ink Box Full

The machine counts all purge (cleaning) operations in order to prevent the internal ink absorber box from overflowing with purged ink. An initial purge, for example, advances the purge counter by 187 420 = 607. When the purge counter approaches 6400, an internal "Machine Error 46" is generated. Further purge operations are prohibited, and therefore the printer becomes unusable.

When an internal Machine Error 46 is generated, the user will see an "Unable to Clean" external message and will be unable to use the printer. The "Unable to Clean" external message can relate to many different internal error codes however.

The user can establish the internal Machine Error Code as follows: unplug the unit, hold down the Menu/Set key, re-insert the power plug while holding down the Menu/Set key. The internal Machine Error Code will be displayed. Unplug and re-plug the unit again before continuing to the steps below.

If there is a Machine Error 46, it is necessary to dismantle the printer, replace the ink absorber box (or possibly break the ink absorber box open and clean its absorbent sponges under a tap), re-assemble the printer and reset the purge counter to zero.


Resetting purge counter:

1) Enter machine maintenance mode (on MFC210C all four photo/copy/fax/scan lights flash in maintenance mode). Care is needed in maintenance mode, otherwise critical settings may be inadvertently corrupted.

FAX models with numerical keypads: Press the Menu/Set, *, 2, 8, 6 and 4 keys within two seconds. (if you fail to complete the correct key sequence within two seconds, press the Stop key to try again).

Other (non-FAX) models: Press the Menu/Set and Black Start keys. Next press the up arrow key four times to enter the maintenance mode).

2) Press the 8 then 0 keys in the initial stage of the maintenance mode to call up the machine's log information list (function code 80).

3) Press the Black Start key several times to scroll through the log information list to reach the purge counter. The purge counter is the 25th item in the list.

4) Press the 2, 7, 8, and 3 keys in this order to reset the purge count to zero.

5) Press the Stop/Exit key to return to the initial stage of the maintenance mode.

6) Press the 9 key twice to return to the standby state.

May 27, 2008 | Brother MFC-3240C All-In-One InkJet...

1 Answer

Printer unable to clean


why do you need a ph?

Unable to clean: waist ink absorber fed up!

You need a new absorber box...

Apr 07, 2008 | Brother MFC-3240C All-In-One InkJet...

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