Question about GE Profile Arctica Stainless Steel Top Freezer Refrigerator

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Model PSI23SGNA BS

Freezer not working even though the temperature reads what it should be. I think it's the thermostat. The frig has been a headache for the seven years I have had it. They don't make em like they used to.

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6ya6ya
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Posted on Jan 02, 2017

icansurf
  • 72 Answers

SOURCE: Freezer set at 0 degrees, but runs at 19 degrees. Ice Cream melting...

Low on freon/refrigerant maybe.

Posted on Mar 03, 2007

  • 1073 Answers

SOURCE: TEMPERATURE CONTROL PROBLEM

yes

Posted on Apr 12, 2008

  • 378 Answers

SOURCE: Freezer works fine but frig does not get cold at all

My fridge is running but not cold enough: Start out with the easy stuff first...make sure the lights go out when you close the door(s), make sure the doors are closing properly and the gaskets are closing fully and not torn. Check to make sure the evaporator fan in the freezer is working, this fan blows the cold air around. If the fan is not working, possible bad fan motor - check for power to the fan motor and also check the fan switches around the door openings, ( if your fridge has these switches, not all do ). A common problem cropping up in the last several years has been the air damper not opening up and allowing the cold air from the freezer to be blown into the fresh food section ( mostly on SxS refrigerators ). For many years the air damper was manually operated and now we have motorized controlled or temperature controlled or thermister and electronic boards controlling air dampers, and if this device sticks closed the FF section will normally warm up. An example picture of "one" style and an air damper ( called a diffuser by Whirlpool ). Next would be to check the condenser tubing, a good place to start is to make sure the condenser coils are not built up with dust!! Make sure the condenser fan motor is also working properly. Check for any "clicking on and off" noises from the compressor, is the compressor running.
 
The most common fridge "not cooling" problem is a frost free failure. Remove the access panel in the freezer section to expose the evaporator coils. If the coils in the freezer section get plugged up with frost, this frost will block the evaporator fan motor from blowing the cold air around. The fan blade can also hit this frost and either become noisy or stop altogether. Locating the defrost timer can be tricky....they are often hidden behind the back bottom corners of the fridge at the bottom, in the last few years the timers have been located in the ceiling of the fresh food section, and some behind the cold control cover. Once you locate the defrost timer, slowly turn the screw like wheel in the middle of the defrost timer with a straight screwdriver until the fridge shuts off. You are now in defrost. If the defrost heater(s) comes on now, replace the defrost timer and defrost thermostat. If the heater(s) does not come on, you can ohm test the defrost heater for continuity or volt test for 120 volts to the heater(s). If you have no power to the defrost heater(s) you can also bypass the defrost thermostat to see if the defrost heater will come on, join the 2 wires together to bypass the defrost thermostat. If the heater now comes on, replace the defrost timer and defrost thermostat. If the heater itself is bad, defrost the fridge with a hair dryer, replace the defrost heater* and defrost thermostat. If the defrost timer seems "hot" to the touch or is noisy ( like a ticking or screeching noise )...replace it.
*One new safety device added to refrigerators in the last few years has been a in-line fuse added to both sides of the defrost heater. If one of these fuses let's go, you must replace the whole defrost heater, as it comes as an assembly. If the defrost heater does not work, you should check for one of these fuses being open. Check it with a volt meter or ohm meter.
New link from Appliance Repair Aid on how the wiring circuit works for a frost free fridge, the link is here.
On a frost free refrigerator, the cooling coils should be in the freezer section. On a SxS style refrigerator the coils will be behind a cover on the back wall.  On a freezer on top style the coils could be behind the back wall or under the freezer floor. Removing the cover and exposing the evaporator coils could be a valuable tool. Seeing what the cooling coils looks like may help split your not cooling problem. Totally covered coils with white snow is a frost free problem. A ball of ice on the coils and the rest of the cooling coils are bare or only a few coils frosted a little and the rest are bare is an indication of a system problem. Example picture oneexample picture twoexample picture three. System problems may be a leak in the refrigeration tubing, an inefficient not 100% pumping compressor. 

Posted on Apr 03, 2009

  • 1 Answer

SOURCE: GE Side by Side Temperature Problem

why does my icemaker freeze my ice cubs together

Posted on Apr 08, 2009

Sea Breeze
  • 4654 Answers

SOURCE: erratic temperature control

Unles this is a big change and is not affecting the fresh food sect temperatures.Those should be 38 degrees for food safety. As far as the temperatures measurements those are easily altered by placing articles of packages near the thermistors in freezer and fresh food compartment. There are many issues you need to consider with the model refrigerator Artic/Profile. They are very sensitive to power surge and simple failures. Hopefully your being only 2.5 years out GE has resolved the problems of the past.GE is a good company and they do support their customers through the 5 year sealed system replacement. There are very many models of your type. Could you send me the model number listed for example PSS26MRSS. If you could I will get you some information that can help you save you repair cost in the end, Now if there is a problem with the thermistors we will need to resolve that because it will cause more problems later. Thanks Sea Breeze

Posted on Nov 10, 2009

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1 Answer

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Try down behind the crisper drawers where you will find a vent opening to the lower section of the freezer. It may be blocked by ice buildup. Also check and see if there is frost buildup on the back wall of the freezer. These items can stop the air to the refrigerator and even though you may think the freezer is working O.K. it could be the source of your problem.

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1 Answer

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Does the unit only have one compressor (black round object on back of unit). If yes then sounds as though you have lost some refrigerant (just enough to keep the freezer happy). If no (ie two compressors) check if both compressors hot. If both hot then have major problem if one cold then have a thermostat gone. Personally I think you have lost gas from your description, if so then you are looking at a dead fridge freezer. Hope this is of some help.

Mar 13, 2008 | Refrigerators

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