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I have a Dyson Ball Allergy Upright Vacuum. When using the wand and hose, the hose portion becomes tight and hard to work with. There are no blockages.

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How to get suction to wand


Pull up the wand fully and you should hear a click. If not, make sure that the hose is not kinked. See this video: http://www.dyson.co.uk/support/dc25/dc25-irsvsye/my-machine-is-not-working/jammed-wand-video to find out how to unkink the hose. hope this helps.

Aug 14, 2014 | Dyson DC25 Multi Floor Upright Ball...

1 Answer

The brushes do not disengage when in upright position


Set the brush control, as needed. The brush control turns the brushbar on the underside of the vacuum on and off. The button is located beside the power button, on the top-front of the vacuum cleaner. Turn on the brush control for cleaning carpet. Turn off the brush control for bare floors or delicatelb_icon1.png rugs..

Feb 25, 2013 | Dyson DC15 All Floors - The Ball Bagless...

1 Answer

Why does my dyson vacuum cleaner tip over when using the wand


Hi there,

Your Dyson should not tip over while you're using the hose and wand. If it seems to be doing this, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US), as we may be able to offer some helpful advice on the best way to use the machine.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com/

Jan 11, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Dyson DC07 Vacuum Cleaner


Hello,

It sounds like to me that you probably have a clog in the hose port, or that your attachment hose may have a hole in it. Both of these problems are common problems on the Dyson DC07 model.

The first place you should check is the clog part that's directly underneath of the hose. Pull this port out and see if you can see anything lodged inside the clog port:

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If you aren't able to find the clog here, then pull the wand and hose out of the vacuum. With the vacuum cleaner off, pull the hose out as far as it goes, and inspect the entire hose assembly from the end that the wand connects into, until the end that fits into the vacuum itself. A lot of times this hose will tear due to the sharp end of the wand as the hose is being pushed back up the wand.

If neither of these solutions worked, please just use the clarification request form here on the Fixya repair page, and I'd be happy to do some more advanced diagnosing with you to figure this out.

If this was helpful to you, please help other Fixya users find this answer by rating the repair helpful, by clicking the thumbs up icons in the top right hand corner of the repair.

Thank you very much,

Chris J.
GoVacuum

Apr 11, 2010 | Dyson DC07 Allergy Blue/Turquoise Bagless...

2 Answers

My Dyson dc 18 slim extender wand has NO suction. There is a plastic white cylinder object blocking.


If the floor head has suction and the wand does not, or vice-versa, the white cylinder you are referring to diverts the suction between the floor head and wand. If the flimsy plastic switch used to turn the cylinder is broken, you may need a new under carriage or just set the cylinder to wand or floor manually and use it as a one dimension cleaner. Depending on your ability, perhaps the switch can be purchases and replaced by a DIYer, but the job looks moderately difficult.

Jan 31, 2010 | Dyson DC18 Allergy Bagless Upright Vacuum

2 Answers

No suction on wand of Dyson DC14 Animal


Hi its Darran at Dyson.

It sounds as though the wand handle is blocked. To check this, remove the wand/hose from the machine as if you were going to use it to vacuum the stairs. Switch the machine on and test the suction at the top of the wand handle with your hand. If the suction from the wand is poor, remove the wand from the hose and test the suction again from the top of the hose. If the suction here is good, then you know the wand handle is blocked. If the suction is poor at the hose, you can remove the hose from the machine and clear any blockages here.

For the full blockage procedure please visit the support section on our website at www.dyson.com.

Kind regards

Darran
Dyson customer Service

Jan 10, 2010 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

My dyson exrenable tube wont lock in


Hi there, its Darran at Dyson.

Sorry to hear of the problem that you are experiencing with your Dyson vacuum cleaner.

If you are having trouble locating the wand handle back inside the hose, it could be that the hose itself is blocked. Remove the wand handle completely from the hose, then un-clip the hose from the base of the machine to check for blockages.

To ensure you are correctly stowing the wand handle, please check your user guide or our website at www.dyson.com and visit the Support section.

Kind regards
Darran
Dyson Customer Service



Dec 24, 2009 | Dyson Ball DC24 Bagless Upright Vacuum

2 Answers

Hose attachment


Your wand is getting stuck in the hose because the hose is twisted - you need to unwind it:

1) Pull the wand up as far as you can, all the way if possible
2) Stretch the hose out and unwind it, use some babypowder on the metal part of the wand and in the future, unwind and stretch the hose out after you use it

3) If you can't get the wand all the way out, remove the canister from the front, push the button where you see the 7 vertical grooves (on the opposite side of the hook that you wind the cable around) - then pull on the hook and pull the hose up and off of the machine - stretch the hose out from the bottom and pull the wand out - now apply baby powder to the metal rod and disconnect and stretch and unwind the hose every time after you used the wand to clean.

Jun 25, 2009 | Dyson DC25 All Floors Bagless Upright...

1 Answer

Dyson Animal hose collapses when using attachment hose


You have a clog in either your hose or your wand. You need to take off the wand and hose and inspect them.

Nov 15, 2008 | Dyson DC07 Animal Bagless Upright Cyclonic...

1 Answer

Toy stuck in hose


Generally, this is a job for patience!  First, remove the hose from the unit.  Try a broom handle to push the toy out...you will not damage the hose.  If that doesn't work, you can use a piece of stiff wire fed through the hose with hooked end.  An electrician's fishtape...a snake...is often useful.

Nov 15, 2008 | Dyson DC15 All Floors - The Ball Bagless...

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