Question about Brother Office Equipment & Supplies
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Posted on Jan 02, 2017
First things first:
press menu then start bk-copy then fourtimes arrow-up button. machine will display an error code no. plz post AS A NEW POST again.
BTW: The update has nothing to do with the stopping of the machine!
Posted on Jan 10, 2008
First guess is you have a bit of dirt (often white-out from people scanning corrected paper that's not quite dry) stuck on the fax scan window. This should be described pretty well in your user manual (which you can download online from brother.com).
Its also possible that there is dirt (typically loose toner) on the laser scan window (there's a laser that shines through it to get the image pattern on the drum). That window is often along the bottom of the unit under the drum/cartridge (take the cartridge out and look). The Brother manual I've seen seems to ignore this possibility.
Print streaks DO NOT mean cartridge drum replacement in many cases !! On brother Intellifax or MFC or other laser copier/printer/fax, keep in mind that either the fax/copy scan window OR the laser scan window can get dirty. If the fax scan window is dirty, you see streaks on outgoing faxes and copies (but NOT incoming faxes). If the laser scan window is dirty, you see streaks on all prints (copies, faxes, print-from-computer).
Note also that when transporting/moving some laser copier with the toner cartridge inside, the toner can get out and make a big mess inside (including getting the laser scan window dirty). An air compressor can be usefull to blow it out. And sometimes using alcohol to clean is a BAD idea (maybe incompatible with plastic and rubber parts). A damp rag is probably fine.
Posted on Nov 21, 2009
Here are a few possibilities:
Does it still say "FAX" on the display? If it says "TEL" it won't answer the phone. Changing it is just a matter of pressing the MODE button, which cycles through four settings. FAX is for dedicated fax lines. If you share the line with a phone, check your manual for info about the other two settings.
In your menu settings is a place where you can set the number of rings before answering. If it's set too high, the sending machine will give up while your machine is still waiting for that 9th ring. I know you wrote that nobody's messed with it, but it's worth checking.
A glitch in the memory may be disabling reception. We can reset it in the Maintenance Mode:
From the Ready state, press these buttons in rapid succession:
* [the star on the phone dial]
If you did all that in under 2 seconds, the display will show MAINTENANCE. If you were too slow, you'll just be in the menus somewhere. Press Stop and try it again. You have to ignore all the error beeps while you do this; it's designed to be nearly impossible to do accidentally.
Once you have MAINTENANCE on the display, simply touch 91 and wait. The machine will clear all its memory, except your stored phone numbers. In a few seconds it will return to MAINTENANCE. Press 99 to exit the mode. The machine will go through it's entire start-up, as if you'd just plugged it in.
You don't need to use another fax for initial testing. Call it from another phone - even a cellphone - and see if it answers. If it squeals horribly in your ear, you've probably fixed it. Now try faxing to it.
If that function 91 didn't help, try something harsher. Go through the same routine above to enter Maintenance Mode, then, instead of touching 91, touch 01. That will clear all memory to the sate where it was when you first unboxed it.
If nothing above helps, it almost certainly needs a new Main Board. Replacing that on a non-warranty machine may not be worth it, but use Brother's website to find your nearest servicer and find out.
Posted on Jan 27, 2010
From the Brother web site.
Description of Problem 100000018247
When I launch PC-Fax Receive Program, I receive an error stating: The Fax Receive program must be started to receive PC faxes. What can I do?pc fax rx
Description of Solution 200000023257
You may receive this error if the pc fax application is closed and you have faxes stored in the memory of the machine. To resolve this issue,you will need to print the faxes already stored in the memory of the machine. To print the faxes, please follow these steps:
1. Press the MENU key.
2. Press the UP OR DOWN ARROW key to select Fax.
3. Press the OK key to confirm your choice.
4. Press the UP OR DOWN ARROW key to select Print Fax.
5. Press OK.
6. Press the BLACK START key.
- Your Brother machine will print the stored faxes.
7. Press the STOP/EXIT key to exit the menu.
8. Once the stored faxes have been printed, click WINDOWS/START, (ALL) PROGRAMS, BROTHER, XXX-XXXX (X = MODEL NUMBER), PC-FAX RECEIVING, XXX-XXXX or RECEIVE (depending on your operating system).
9. The Brother PC-fax receiving icon will now appear in your Windows Task Tray indicating that Brother PC-Fax Receiving is active.
Posted on Apr 28, 2010
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