Question about Dyson Vacuums
I'm sorry to hear you're having difficulties with your DC17. If the bin won't latch at all, or if you can see that a part is missing or damaged, please get in touch with us directly. One of our experts will be happy to provide the assistance you need. If a replacement bin is necessary, it should be covered by our 5-year warranty as long as the cleaner has been used in accordance with the terms and conditions listed in the user guide. You can call us free on 1866MYDYSON - or if you email your details to askdysonUS@dyson.com, someone will be in contact as soon as possible. We'll look forward to hearing from you.
Dyson Online Customer Support
Posted on Sep 12, 2011
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I am sorry to hear your canister is not fitting properly. You may want to separate your cyclone assembly (the top purple portion of your canister) from the
clear bin and reattach the components to ensure they are fitted together properly.
To do this, open the bottom of the clear bin, as if you were
emptying it. Please be sure the bin is positioned over a trash receptacle in the event there is debris in the bin. Once the bottom of the bin is open please look at the back of your canister. Below the purple top of the canister and to the left of the debris
inlet is a clear plastic loop that you can slip your index finger through. Just
above this loop is a gray release catch . Using your thumb, press down on the
gray release mechanism. At this point you should be able to gently pull the
clear bin away from the cyclone assembly. After separating the pieces, briefly
inspect them to confirm they are not damaged. If there is no obvious damage,
close the base of the clear bin and place the bin on a hard flat surface. Next,
carefully lower the cyclone assembly onto the clear bin. It may be helpful to
use the red plastic piece on the back of your cyclone assembly and clear bin to
line the pieces up correctly. You will hear a slight click once the pieces have
been successfully reattached.
Please attempt to return the canister to the
machine. If you are still not able to attach the canister successfully, please
call us so we can provide further assistance. We can be reached at 1-866-693-9766 (US), 0800 298
0298 (UK), and 01-475-7109 (IE).
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