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I've emptied my Dyson big ball animal vacuum but I can't get the bin base to close properly because when I try to put the clear bin back on, the base opens and it won't go back into place.

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How do I take the barrel off a Dyson DC59 animal stick cleaner so I can clean it properly


Hi there, it's Jack at Dyson.

It's quick and easy to remove DC59's clear bin, which will allow you to remove any fluff or debris from the mesh shroud using a soft brush or dry cloth.

Press the red bin base release catch once, as if you were emptying the machine. Then with the bin base still open, press the same red catch down firmly a second time to disengage and remove the clear bin.

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When the clear bin has been removed, you can wipe the bin and the rubber seals with a damp cloth to remove any clinging dust. Make sure all parts are completely dry before reassembling the machine. Please do not wash or submerge the clear bin or cyclone pack - this can cause damage to your DC59 not covered under guarantee.

I hope this helps, but if you'd like any additional guidance you're welcome to call the Dyson Customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Mar 02, 2015 | Dyson DC59 Animal Bagless Cordless Stick...

1 Answer

How do I remove canister to clean dyson Dc24


Hi there, it's Jack at Dyson.

To remove DC24's clear bin from the cyclone pack, first remove the clear bin and cyclone from the vacuum, and press the red bin base release trigger to open the bin base - as if you were emptying the machine. Then with the bin base still open, look at the rear of the cyclone pack for a silver catch - this catch will allow you to disengage the clear bin.

With the clear bin removed, you can use a soft brush or a dry cloth to remove any debris from the perforated shroud. Please note, the cyclone pack should never be washed or submerged in water as this can cause damage to your machine not covered under guarantee.

I hope this helps, but if you'd like any further advice on using or maintaining your DC24, please give our experts a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Oct 12, 2014 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

The release button is not working


Hi there, it's Jack at Dyson.

I'm not sure from your question exactly which release button you mean. If you're trying to empty the clear bin after use, you just need to press the round silver button in front of the red on/off switch. This will release the upper duct so you can remove clear bin and cyclone. You can then press the red bin base release button to empty the bin:

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I hope this helps - if you've followed these steps and are concerned that either of the release buttons aren't working, please get in touch directly so we can help further. You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Aug 31, 2014 | Dyson DC39 Animal Canister Vacuum

1 Answer

HOW TO LOCK THE CANSTER LID ON DYSON DC 14


Hi Keith, it's Jack at Dyson.

If you're unable to close the bin base after emptying your vacuum, it sounds like something is incorrectly fitted or missing. Please ensure the clear bin is firmly attached to the cyclone pack, and that there is no visible damage to the clear bin, the bin base or the cyclone pack.

If you're still not sure, it's probably best if you contact our experts directly so they can take you through some quick troubleshooting checks. We may be able to resolve this issue right over the phone. You can reach us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

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Mar 31, 2014 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

Dyson canister won't fit snugly


Hi there,


I am sorry to hear your canister is not fitting properly. You may want to separate your cyclone assembly (the top purple portion of your canister) from the clear bin and reattach the components to ensure they are fitted together properly.



To do this, open the bottom of the clear bin, as if you were emptying it. Please be sure the bin is positioned over a trash receptacle in the event there is debris in the bin. Once the bottom of the bin is open please look at the back of your canister. Below the purple top of the canister and to the left of the debris inlet is a clear plastic loop that you can slip your index finger through. Just above this loop is a gray release catch . Using your thumb, press down on the gray release mechanism. At this point you should be able to gently pull the clear bin away from the cyclone assembly. After separating the pieces, briefly inspect them to confirm they are not damaged. If there is no obvious damage, close the base of the clear bin and place the bin on a hard flat surface. Next, carefully lower the cyclone assembly onto the clear bin. It may be helpful to use the red plastic piece on the back of your cyclone assembly and clear bin to line the pieces up correctly. You will hear a slight click once the pieces have been successfully reattached.



Please attempt to return the canister to the machine. If you are still not able to attach the canister successfully, please call us so we can provide further assistance. We can be reached at 1-866-693-9766 (US), 0800 298 0298 (UK), and 01-475-7109 (IE).




Best wishes,


Jessica

Jun 22, 2012 | Dyson DC25 Animal Bagless Upright Vacuum

1 Answer

How do you get the canster apart on a dyson animal vacuum


Hi Ira,

You should be able to separate the clear bin and cyclone pack by following these steps:

  • Remove cyclone assembly from the machine, and empty it as usual
  • With the bin base still open, use the silver catch at the rear of the clear bin to separate the bin from the cyclone pack
When you have the two parts separated, you can wash the clear bin using cold water. Make sure it's completely dry before reassembling. You can clean any debris from the shroud using a dry cloth or soft brush - however, the cyclone pack must not be washed or submerged in water, as this could cause damage.

I hope this information is useful to you - if you need any further assistance or advice, please call us free on 1-866-693-9766, or email us at askdysonUS@dyson.com so we can help.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com/

Jan 24, 2012 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

How do i put back together the top of my Dyson DC17 animal upright? its the trigger to empty the drum? It seems I have to line up the rod with the bottom but I cant see what I am doing!


Hi Julie,

With the clear bin closed and placed on a stable surface, you should be able to lower the cyclone pack down into it until it locks into position with an audible 'click'.

If you're unable to do this, or would like someone to talk you through it, please give our Helpline a call free on 1866MYDYSON, or email askdysonUS@dyson.com.

Kind regards,

Jack
Dyson Online Customer Support

Nov 01, 2011 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

Dyson Animal, purple ball, no suction upright


you might be missing a blockage in the hose from the brushes to the dust collector Take apart the hoses and check

Jul 28, 2010 | Dyson DC07 Animal Bagless Upright Cyclonic...

1 Answer

Hello- my motor filter is becoming clogged every time i use it. i have removed and washed it--I thought maybe i didn't have the lid closed tight enough but for some reason dirt is pouring into the filter,...


One way or another, dirty air is by-passing the cyclone. My best guess is that when you emptied the clear bin, a seal has dropped out (or become displaced) and the base of the clear bin is no longer sealing properly against the bottom of the cyclone. Check that all the seals are undamaged and in place. Also check that the bin base closes tight after you've emptied it.
If this doesn't help, please post a response and I'll try again. If it does help, please remember to rate me!

Jan 23, 2010 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

Hair on top of washable filter on d14 animal


One way or another, dirty air is by-passing the cyclone. Check that all the seals are undamaged and in place, especially the big black ring at the bottom of the yellow bit inside the clear bin.  Also check that the bin base closes tight after you've emptied it.
If this doesn't help, please post a response and I'll try again.  If it does help, please remember to rate me!

Apr 09, 2009 | Dyson DC14 Animal Bagless Upright Cyclonic...

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