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I have the Husqvarna Ruby Diamond Royale. I have the 4D embroidery software,What is the cost to upgrade to 6D software and will Windows 7 support it? Thank you for your assistance.

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  • Husqvarna Master
  • 10,271 Answers

You should probably contact a dealer directly for answers to your questions.

Posted on May 10, 2017

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1 Answer

Husqvarna 4D Embroidery software Dongle issues


Viking changed their website and new links. Suggest you contact Software Support for Viking at
Toll free 1.800.446.2333
Monday - Friday: 8:00 am - 4:00 pm CST
info@husqvarnaviking.com

Dec 14, 2013 | Husqvarna Designer I

1 Answer

Reader/Writer for Viking Rose-Do I have to replace?


I would reccomend that you go to the dealer and think about upgrading your machine, I used to have a Rose. I upgraded and am happy I did, I think you can get the 4D with some of the new machines...if not deal for it with your new machine.

Jun 07, 2010 | Husqvarna Sewing Machines

1 Answer

My laptop which has windows 7 on it does not recognize mmy dongle


there is an update for windows 7 and dongles at the husqvarna viking website.

From Husqvarna Viking website -

When installing the 4D Embroidery System onto Windows 7 computers, the dongle drivers may not initially work correctly, as the 4D Embroidery System installs a set of dongle drivers which were created before Windows 7.
Download and install the latest dongle drivers prior to installing the 4D Embroidery System. Failure to do this, may result in the "Dongle driver not found (E0009)" when you try to open the 4D modules.
Please follow the steps below to install the latest dongle drivers BEFORE installing the 4D Embroidery System
  1. Download and install the latest Dongle Drivers.
  2. Insert your 4D Dongle.
  3. Install your 4D Embroidery System software (and all updates).
  4. Open your 4D Embroidery System software to confirm that your dongle is working correctly.
If you installed the 4D Embroidery System software before installing the latest dongle drivers and if you experience problems such as the error message "Unable to start hasplms service..."; download and install the latest Dongle Drivers.

link to latest Dongle Drivers - http://vsmsoftware.net/downloads/HASP/HASPUsersetup.exe

Husqvarna Viking - http://www.husqvarnaviking.com

If you are still unable to get it to work, visit your local authorized Husqvarna Viking dealer. Most stores have staff who are eager to help but you might want to call for an appointment

Good luck..

Feb 13, 2010 | Husqvarna Designer I

1 Answer

Loaded autodigitizing onto our new computer with Windows 7. Everything loaded just fine but when I try to open program it does not recognize the dongle.


There is an update for dongles and windows 7.

Info on Husqvarna Viking website - http://www.husqvarnaviking.com


When installing the 4D Embroidery System onto Windows 7 computers, the dongle drivers may not initially work correctly, as the 4D Embroidery System installs a set of dongle drivers which were created before Windows 7.
Download and install the latest dongle drivers prior to installing the 4D Embroidery System. Failure to do this, may result in the "Dongle driver not found (E0009)" when you try to open the 4D modules.
Please follow the steps below to install the latest dongle drivers BEFORE installing the 4D Embroidery System
  1. Download and install the latest Dongle Drivers.
  2. Insert your 4D Dongle.
  3. Install your 4D Embroidery System software (and all updates).
  4. Open your 4D Embroidery System software to confirm that your dongle is working correctly.
If you installed the 4D Embroidery System software before installing the latest dongle drivers and if you experience problems such as the error message "Unable to start hasplms service..."; download and install the latest Dongle Drivers.

Link to dongle drivers - http://www.vsmsoftware.net/downloads/HASP/haspusersetup.exe

Good luck.

Feb 09, 2010 | Husqvarna Designer I

1 Answer

I have the Husq Pro software for my #1+ machine and I bought a new computer with 64 bit. I can't get it installed. What do I do?


Info on Husqvarna Viking website - http://www.husqvarnaviking.com

When installing the 4D Embroidery System onto Windows 7 computers, the dongle drivers may not initially work correctly, as the 4D Embroidery System installs a set of dongle drivers which were created before Windows 7.
Download and install the latest dongle drivers prior to installing the 4D Embroidery System. Failure to do this, may result in the "Dongle driver not found (E0009)" when you try to open the 4D modules.
Please follow the steps below to install the latest dongle drivers BEFORE installing the 4D Embroidery System
  1. Download and install the latest Dongle Drivers.
  2. Insert your 4D Dongle.
  3. Install your 4D Embroidery System software (and all updates).
  4. Open your 4D Embroidery System software to confirm that your dongle is working correctly.
If you installed the 4D Embroidery System software before installing the latest dongle drivers and if you experience problems such as the error message "Unable to start hasplms service..."; download and install the latest Dongle Drivers.

Link to dongle drivers - http://www.vsmsoftware.net/downloads/HASP/haspusersetup.exe

Good luck.

Jan 23, 2010 | Husqvarna Viking 1

2 Answers

I need a driver for a husquvarna 3D reader/writer card, where can I find one


Info on Husqvarna Viking website - http://www.husqvarnaviking.com

When installing the 4D Embroidery System onto Windows 7 computers, the dongle drivers may not initially work correctly, as the 4D Embroidery System installs a set of dongle drivers which were created before Windows 7.
Download and install the latest dongle drivers prior to installing the 4D Embroidery System. Failure to do this, may result in the "Dongle driver not found (E0009)" when you try to open the 4D modules.
Please follow the steps below to install the latest dongle drivers BEFORE installing the 4D Embroidery System
  1. Download and install the latest Dongle Drivers.
  2. Insert your 4D Dongle.
  3. Install your 4D Embroidery System software (and all updates).
  4. Open your 4D Embroidery System software to confirm that your dongle is working correctly.
If you installed the 4D Embroidery System software before installing the latest dongle drivers and if you experience problems such as the error message "Unable to start hasplms service..."; download and install the latest Dongle Drivers.

Link to dongle drivers - http://www.vsmsoftware.net/downloads/HASP/haspusersetup.exe

Dongle issues - http://www.husqvarnaviking.com/global/8588_4197.htm

Good luck.

Dec 10, 2009 | Husqvarna Viking 1

1 Answer

Can't get computer and embroidery machine to connect via USB. Computer doesn't recognize embroidery machine. (Husqvarna Designer Diamond) I also have a new DELL laptop.


If your using Windows Vista, you have to have the multi user account in the off postioin. Also if you had 3D embroidery software and you upgraded to 4D software you have to be sure to uninstall the 32 bit drivers from the 3d for the 4d to work properly.

You do have to install the communication software that came with the diamond also. It won't communicate through the 3d or 4d only.

Jul 12, 2009 | Husqvarna Sewing Machines

3 Answers

Can't update my new husqvarna diamond embroidery machine


Thanks for the response. The problem turned out to be my fault. I had my Diamond connected to my computer when I tried to install the drivers. As soon as I disconnected it, the drivers all installed and everything is fine.

Nov 24, 2008 | Husqvarna Designer I

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