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Brush bar doesn't spin on dyson on dc39


Hi there, it's Jack at Dyson.

DC39's Trigger head floor tool is powered by a turbine, driven by your vacuum's suction. Following these simple checks should help you resolve any issues which could be preventing the brush bar from rotating as normal: http://www.dyson.co.uk/support/dc39/dc39-animal/machine-is-not-working/trigger-head-not-working/dc39-check-the-brushbar/dc39-check-triggerhead-tool

If you'd like further help from our experts after giving this a try, please get in touch with us directly by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). If a replacement part is needed, we can also confirm if this is covered under your Dyson parts and labour guarantee.

Feb 24, 2015 | Dyson DC39 Animal Canister Vacuum

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Dyson DC39 / DC37 with Triggerhead floor tool - Getting started (Official Dyson...


<br>How to assemble and use your new Dyson DC37 or DC39 vacuum cleaner. This applies to machines equipped with the Triggerhead floor tool.

on Aug 19, 2013 | Dyson DC39 Animal Canister Vacuum

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Dyson DC39 / DC37 with Musclehead floor tool - Getting started


<utube src="wVy8e0CSmy4"></utube><br>How to assemble and use your Dyson DC39 or DC37 vacuum cleaner. This applies to all variants supplied with the Musclehead floor tool.

on Aug 19, 2013 | Dyson DC39 Vacuum Cleaner - Multi Floor...

1 Answer

Get the brush bar to spin again on my dc39 vac


Hi there, it's Jack at Dyson.

The rotating brush bar inside DC39's Triggerhead floor tool should rotate when the vacuum is running, unless you turn it off using the button on the wand handle. If it's not rotating, our Support guide will walk you through the checks needed to resolve this: http://www.dyson.co.uk/support/dc39/dc39-animal/machine-is-not-working/trigger-head-not-working/dc39-check-the-brushbar

In the unusual event that these checks don't resolve the issue, please contact our experts directly so we can help you further. You can reach the Dyson Customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Feb 13, 2015 | Dyson Vacuums

1 Answer

My dc39 has been washed by my wife but now the brushbar does not turn


Hi there, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your DC39, but in order to help resolve this we would need to take some further details about the issue you're experiencing with the brush bar, and to talk you through some simple troubleshooting checks over the phone.

When you have your vacuum easily to hand, please give the Dyson customer Helpline a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Oct 09, 2014 | Dyson Dc17 Low Reach Floor Tool Assembly,...

1 Answer

What size does Dyson DC 39 vac tool attachments fit?


Hi Margo, it's Jack at Dyson.

DC39 should only be used with genuine Dyson accessories, as these have been engineered and tested specifically for use with this model. The use of non-Dyson parts could cause damage to your machine which may not be covered under guarantee.

To find compatible tools for your DC39, please visit http://www.dyson.com and click 'Shop'.

Jul 19, 2014 | Dyson Vacuums

1 Answer

Power pushing reset


Hi Paula, it's Jack at Dyson.

Like most Dyson vacuums, DC39 is engineered to shut itself down for protection if it starts to overheat. This will usually be due to a blockage, and the filter may also need a wash.

You should find the machine will reset itself after it's had at least three hours to cool down. But to prevent any damage to your vacuum, please give the filter a wash, and check for any blockages.

To check for any blockages in the floor tool, wand, hose or hose inlet, please follow the steps shown in our online Support guide: http://www.dyson.com/support/dc39/dc39-animal/diagnosis-root-menu/performance-flo-extension-tube-suction-check-dc39

DC39's filter should be washed once every three months in normal use, as shown in the video below. Use cold water without detergent, and allow up to 24 hours for the filter to dry completely before replacing it.

I'm confident this will resolve the issue, but if you'd like any further advice after you've given this a try please call our experts directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Dec 24, 2013 | Dyson DC39 Animal Canister Vacuum

1 Answer

WHEN EVER I PLACE THE SPINNER ON THE VACUUM IT STOPS SPINNING


Hi Linda,

I am sorry to hear you are having difficulty with your DC39 brush bar. The brush bar on your machine is air driven. Generally, if the brush bar stops rotating it is due to an obstruction that is preventing air flow. Please visit the appropriate link below for step by step instructions on locating and removing a blockage from your machine.

US:

http://www.dyson.com/support/dc39/dc39-animal/diagnosis-root-menu/performance-flo-extension-tube-suction-check-dc39

UK:

http://www.dyson.co.uk/support/dc39/dc39-multi-floor/machine-is-not-working/dc39-check-extension-tube

We also recommend inspecting the brush bar to ensure it is free of any debris and washing your filters. If for any reason the recommended trouble shooting does not fully resolve the problem please contact our Helpline to speak with an expert.

US - 1-866-693-9766 or UK - 0800 298 0298

Best wishes,

Jessica

Dec 15, 2013 | Dyson DC39 Animal Vacuum

1 Answer

Turbo head on DC39 animal will not spin. I have removed any hair etc caught around the brush but still no spinning..


I have the same problem with my DC39 Animal's brush bar. Im on my 3rd one in 9 months of ownership. The DC39 brush bar is driven pneumatically (there is no electric motor in the brush head) and switched on and off via a suction activated pneumatic ratchet within the brush head. The moving components are actuated by bellows. Ive found that the glue holding the bellows fails stopping the ratchet working intermittently at first and then completely as the bellows comes away completely. At first you can help the ratchet by tapping the brush head - the red ratchet ring can be seen to click round. This, in my opinion, is an inherent weakness of the DC39 design and cannot be easily repaired. The only solution is a new brush head. Luckily Ive got a 5 year warranty and at the current rate I will have got through about 20 brush heads !

Mar 31, 2013 | Dyson DC39 Animal Canister Vacuum

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