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You can remove the service pack by click Start -- > Control Panel -- > Add/remove programs. If not, use the backup disc you created upon installing windows. If you didn't create or don't have one, use the original install disc.
The way to restore most PCs to factory settings is to reinstall Windows. First, MAKE SURE you have the Windows disc that came with your computer and the drivers/utilities disc that came with it.
To start restoring, put the Windows disc in that came with your computer, and run it. Find the option to install/reinstall Windows, and select it (you may have to boot from the disc, which can be done by changing the boot order in BIOS settings). Follow the instructions Windows Setup gives you.
After you're done with that, don't freak out if the sound, wireless, touchpad, etc. isn't working. Insert the drivers/utilities disc now and install all the drivers that are on it onto your laptop.
to get the recovery disk to load start computer watch the bottom of screen it will tell you to press F2 to get into setup, click the boot option tab, highlight cd/dvd drive, then by pressing + or - or F5 or F6 which will move it up to top, then go to tab that says exit and save, select yes. put recovery disc into cd/dvd drive and restart.
This generally indicates that the disc is corrupt. It can be anything from a scratch, degraded read section on the disc, or a distortion from the disc getting bent or hot (left in direct sunlight). You will most likely have to use a different disc for the install.