Question about Samsung Tablets & eReaders
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Posted on Jan 02, 2017
Either the tablet is electronically defective or the operating system software is corrupted.
Posted on Dec 20, 2016
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Note: These steps clear data from the device. SD card data like your photos and music are not erased unless you choose to format the SD card.
2. Release the Power button when you see the Samsung logo, but continue to hold Volume Upuntil the recovery screen appears.
3. Use the Volume buttons to navigate the menu and select wipe data / factory reset. PressHome to choose the selection.
4. Press Volume Up continue.
The Galaxy Tab should then go through the hard reset process.
If you have access to the OS, you can also perform a hard reset in Settings.
1. Open the Settings app.
2. Select Privacy.
3. Choose Factory data reset.
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