Question about Canon Office Equipment & Supplies
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Posted on Jan 02, 2017
The scan to e-mail uses your default mail product. As of June 2008, Outlook Express can not check a Hotmail account. If you have XP, Vista or Win7, you can download and install Windows Live Mail and use that instead. Since Hotmail is a Microsoft product, Live Mail should set up the account without a problem (both the incoming server and the out-going server); all you'll need to add is your full email address (firstname.lastname@example.org) and password. Make your Hotmail account the default and Live Mail the default e-mail program and you should be good to go for sending e-mail via Hotmail.
If you want to continue with Outlook Express, there is no solution.
I hope this helps.
(Live Mail will ask if you want it to be the default program when you first launch it after installing (in my experience all mail programs do this). If you relaunch Outlook Express, it will ask the same question and you will need to reset the default program for mail. This can be done either as each program asks or through the Control Panel, Programs, Default Programs)
Posted on Mar 26, 2010
I had the same problem with this scanner after years of use. It stopped being able to calibrate itself so I couldn't use it on computers where it had never been installed on before (since on freshly installed computers, the driver requires calibration to be carried out at least once).
What I did was open it up, the two strips of plastic to the left and right of the platen can be used to remove the glass surface:
1. release the oval catch at the front of each strip by prying them upwards.
2. slide the glass towards the front of the scanner a bit till a gap appears between the end of each strip and the back of the scanner.
3. pry a bit of the back of both strips upwards and keep them away from the glass so they won't stopped by the back of the scanner.
4. slide the glass all the way to the back, you should be able to remove the glass since the two plastic strips aren't blocked anymore.
The reason the scanner fails to calibrate is because it tries looking for the black/white strip hidden between the plastic case and glass panel at the front but fails. There are three possible reasons:
1. Dirty glass panel/damaged black/white strip
2. Covered/dirty CIS module
3. Loose drive belt
Mine was a combination of the first three. A little washing and thorough drying of the glass panel and black/white strip and careful wiping of the imaging element and led strips (the black bar is the imaging element and the white bar is the led strips) fixed the problem.
I didn't have a loose drive belt, so I didn't look into fixing that, but I see a spring loaded catch holding the drive belt tension; if you have a loose belt, it may be worth it looking into that.
A tip of advice: If somehow, after reassembling your scanner after tinkering with it it still refuses to calibrate, you can do a dirty workaround by doing the calibration with the scanner disassembled and placing the black/white strip manually above the CIS module at the front, making sure to hold it steady. Your images will look a bit muted, but at least it works! (I did this step before I reassembled the scanner just in case it wasn't fixed, but thankfully its working now!)
Posted on Jun 29, 2010
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