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My 3640 is not printing or copying. I have installed new cartridges, and the ink level shows full. I have done the head nozzle check and head cleaning. Still won't print!

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6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

  • 2 Answers

SOURCE: Won't print(after changing cartridges

blank pages and bad print are not the same problem. Regarding costly ink, a epson printer tech told me once that the secrete to cleaning a bad print head was to run deep clean 7 times in a row and then a head test and it has worked for me several times on other printers (not an expert here, just personal experience).

Additional note, I have seen both cleaning chemicals and cleaning cartridges on the web, example, searching google for one for my printer I would search for cc-bci-6c which is for a canon cyan cleaning cartridge. Don't know if they work but in case it helps.. good luck.

Barry,

Posted on Apr 03, 2008

SOURCE: after replacing the black ink nothing prints

Hello, I am having the same problem and have done extensive research to find out that with this exact problem you have mentioned, you must clean the printer head, nozzles, and waste ink tube. the process is a bit long and needs patience. You will have to take the print head assembly out of the sliding caddle and put it in a glass of rubbing alcohol to disolve the dryed ink within the printer head assembly. it is held in with a silver metal plate that runs across the assembly and screws to the sliding carriage. be carefull to remove the black clip on the right of the carriage to take it out. note to be careful to not pull the white info lines of the head. leave it in the glass overnight and also clean the tube that runs under the waste pad station and clean the clear waste tube as well. ....Good luck

Posted on Apr 08, 2008

  • 1 Answer

SOURCE: smeared lines

Okay, this was the problem I posted a few days ago. It's fixed now, so in case you have the same problem with smearing, here's what the help desk from Canon suggested: Open the cover and remove the ink cartridges. There is a gray lever in front of the cartridges. Lift this lever and the printhead can be easily removed.
Our printhead had a buildup of black ink on the surface. I carefully removed this with rubbing alcohol. I let the printhead dry and replaced everything. No more smearing. Imagine a help-desk that actually helped!

Posted on Nov 21, 2008

gwbm
  • 353 Answers

SOURCE: Black not printing about every 3rd line

You have the classic single nozzle failure it appears. You say you have done a nozzle check. This should reveal that one of the black nozzles is not working i.e. there is a single gap in your nozzle check printout for the black nozzles. Now, this may be due to a blocked nozzle. Try the following print head soak process.

Turn the printer on, and as soon as the print head moves pull the power cord out of the back, or turn the printer off at the mains. You may now carefully move the print head by hand over to the left hand side out of the way. Look inside the print head parking area on the right and you will see a small rubber cup that comes up to cover the print nozzles when the head is parked (to stop it drying out). Use a syringe or dropper to fill this cup with head cleaning fluid or distilled water. DO NOT USE TAP WATER. Carefully push the print head fully into its parking position so that the cup full of fluid comes up over the print head. Leave this for at least 24 hours, then try a head clean again. If still nothing, report back

Posted on Feb 01, 2009

mpcheeseman1
  • 1400 Answers

SOURCE: Canon mp560 not black print. Prints color but not

Hello
Try uninstalling the printer drivers then reinsstall the drivers.

Posted on May 16, 2011

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If printer is in warranty, demand for replacement.

1. Check ink levels in printer..if levels are showing, take out all ink cartridges refill them.
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Simple problem that print head cleaning will typically not fix. The black ink is pigment based so it tends to form more stubborn clogs. Just remove the print head and if you have a steamer hit the black printhead nozzles with some pressured steam. If not available, soak the surface of the printhead in shallow hot water (try not to get the contact wet or be sure to dry them if you do). You can tell if the printhead nozzles are open by folding a section of wet paper towel like 5-10 layers and then soak it, press the printhead surface up and down lightly on the wet paper towel and if the nozzles are open you will see some ink pulse in the black port screen (the colors will also pulse from the pressure of the liquid under the printhead). It's easier than it sounds so give it a try. I've saved 100s of Canon printheads this way.

Note: if you have a really dried out head, you sometimes have to soak from the top inlet ports and the bottom nozzle surface to clear, but unlikely in you case since you had a black cartridge installed with ink in it (this keeps the top port from drying).

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Depending on when you last used your printer it may take a few head cleans before the ink prints. Print a nozzle check after each clean (uses minimal ink).

Also be aware each clean depletes your other carts as well.

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Have you just fitted new cartridges? Are you confident the new cartridges are full and in-date? Can you confirm that the old cartridges were not removed until immediately before the new cartridge was installed. Did you remove the yellow tape from the new cartridges before you installed them? Were the cartridges changed properly such that an ink charging cycle occurred?

Have you carried out any head cleaning cycles? If not, do it. Have you done a nozzle check print? If not, do it. Any sign of ink? Yes, but not perfect? If so do a couple more head cleans and nozzle checks. If still not perfect, let it rest for 24 hours to disperse air bubbles. Then repeat. It may take patience to get things back to normal.

If you have already done lots of head cleans with no result, and you're sure you have good ink cartridges properly installed, then You can try soaking the print heads for 24 hours (or more), as follows. Turn the printer on, and as soon as the print head moves out of its parking position, pull the power cord out of the back, or turn the printer off at the mains. You may now carefully move the print head by hand over to the left hand side out of the way. Look inside the print head parking area on the right and you will see a small rubber cup that comes up to cover the print nozzles when the head is parked (to stop it drying out). Use a syringe or dropper to fill this cup with head cleaning fluid or distilled water. DO NOT USE TAP WATER. Carefully push the print head by hand fully into its parking position so that the cup full of fluid comes up over the print head. Do not turn the printer on at any stage in this process. Leave this for at least 24 hours, then turn the printer on and try a head clean/nozzle check again. If nothing, repeat the process once more. If still nothing, post a new comment detailing what you have done and the results.

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If your cartridges have been sitting in the printer for a year, it seems likely they have dried out. Replace them with new cartridges, but make sure you use the proper cartridge replacement procedure so that a ink charging cycle takes place. Then do a nozzle check. Is there any sign of ink on the paper?. Try up to three cleaning cycles. If ink is now flowing, but not yet perfectly, don't carry out any more cleaning cycles. Just leave the printer for 24 hours (to allow any air in the print head to disperse). Then repeat the cleaning cycle/wait process. It may take a while to restore a perfect nozzle check print.

If you have done lots of head cleans with no result, and you're sure you have good ink cartridges properly installed, then you can try soaking the print heads for 24 hours (or more), as follows. Turn the printer on, and as soon as the print head moves pull the power cord out of the back, or turn the printer off at the mains. You may
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Are you confident the new cartridges are full and in-date? Can you confirm that the old cartridges were not removed until immediately before the new cartridge was installed. Did you remove the yellow tape from the new cartridges before you installed them? Were the cartridges changed properly such that an ink charging cycle occurred. Have you carried out any head cleaning cycles? If not, do it. Have you done a nozzle check print? If not, do it. Any sign of black ink? Yes, but not perfect? If so do a couple more head cleans and nozzle checks. If still not perfect, let it rest for 24 hours to disperse air bubbles. Then repeat.

If you have already done lots of head cleans with no result, and you're sure you have good ink cartridges properly installed, then you can try soaking the print heads for 24 hours (or more), as follows. Turn the printer on, and as soon as the print head moves pull the power cord out of the back, or turn the printer off at the mains. You may now carefully move the print head by hand over to the left hand side out of the way. Look inside the print head parking area on the right and you will see a small rubber cup that comes up to cover the print nozzles when the head is parked (to stop it drying out). Use a syringe or dropper to fill this cup with head cleaning fluid or distilled water. DO NOT USE TAP WATER. Carefully push the print head fully into its parking position so that the cup full of fluid comes up over the print head. Leave this for at least 24 hours, then try a head clean/nozzle check again. If still nothing, post a new comment detailing what you have done and the results.

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Are you confident the new cartridge is full and in-date? Can you confirm that the old cartridge was not removed until immediately before the new cartridge was installed? Did you remove the yellow tape from the new cartridge before you installed it? Was the black cartridge change properly completed such that an ink charging cycle occurred? Have you carried out any head cleaning cycles? If not, do it. Have you done a nozzle check print? If not, do it. Any sign of black ink? Yes, but not perfect? If not, do a couple more head cleans and nozzle checks. If still not perfect, let it rest for 24 hours to disperse air bubbles. Then repeat.

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Are you confident the new cartridges are full and in-date? Can you confirm that the old cartridges were not removed until immediately before the new cartridge was installed. Did you remove the yellow tape from the new cartridges before you installed them? Were the cartridges changed properly such that an ink charging cycle occurred. Have you carried out any head cleaning cycles recently? If not, do it. Then do a nozzle check print. Any improvement? Yes, but not perfect? If so do a couple more head cleans and nozzle checks. If still not perfect, let it rest for 24 hours to disperse air bubbles. Then repeat.

If you have already done lots of head cleans with no result, and you're sure you have good ink cartridges properly installed, then you can try soaking the print heads for 24 hours (or more), as follows. Turn the printer on, and as soon as the print head moves pull the power cord out of the back, or turn the printer off at the mains. You may now carefully move the print head by hand over to the left hand side out of the way. Look inside the print head parking area on the right and you will see a small rubber cup that comes up to cover the print nozzles when the head is parked (to stop it drying out). Use a syringe or dropper to fill this cup with head cleaning fluid or distilled water. DO NOT USE TAP WATER. Carefully push the print head fully into its parking position so that the cup full of fluid comes up over the print head. Leave this for at least 24 hours, then try a head clean/nozzle check again. If still nothing, post a new comment detailing what you have done and the results.

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Are you confident the new cartridges are full and in-date? Can you confirm that the old cartridges were not removed until immediately before the new cartridge was installed. Did you remove the yellow tape from the new cartridges before you installed them? Were the cartridges changed properly such that an ink charging cycle occurred. Have you carried out any head cleaning cycles? If not, do it. Have you done a nozzle check print? If not, do it. Any sign of ink? Yes, but not perfect cyan-magenta-yellow and black? If so do a couple more head cleans and nozzle checks. If still not perfect, let it rest for 24 hours to disperse air bubbles. Then repeat.

If you have already done lots of head cleans with no result, and you're sure you have good ink cartridges properly installed, then you can try soaking the print heads for 24 hours (or more), as follows. Turn the printer on, and as soon as the print head moves pull the power cord out of the back, or turn the printer off at the mains. You may now carefully move the print head by hand over to the left hand side out of the way. Look inside the print head
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Leanne83 and jzig - I presume your problems are solved by now. If not, please respond with a new comment.

Guest
Are you confident the new cartridge is full and in-date? Can you confirm that the old cartridge was not removed until immediately before the new cartridge was installed. Did you remove the yellow tape from the new cartridge before you installed it? Was the black cartridge change properly completed such that an ink charging cycle occurred. Have you carried out any head cleaning cycles? If not, do it. Have you done a nozzle check print? If not, do it. Any sign of black ink? Yes, but not perfect? If so do a couple more head cleans and nozzle checks. If still not perfect, let it rest for 24 hours to disperse air bubbles. Then repeat.

If you have already done lots of head cleans with no result, and you're SURE you have a good ink cartridge properly installed, then you can try soaking the print heads for 24 hours (or more), as follows. Turn the printer on, and as soon as the print head moves pull the power cord out of the back, or turn the printer off at the mains. You may now carefully move the print head by hand over to the left hand side out of the way. Look inside the print head parking area on the right and you will see a small rubber cup that comes up to cover the print nozzles when the head is parked (to stop it drying out). Use a syringe or dropper to fill this cup with head cleaning fluid or distilled water. DO NOT USE TAP WATER. Carefully push the print head by hand fully into its parking position so that the cup full of fluid comes up over the print head. Leave this for at least 24 hours, then try up to 3 head clean/nozzle checks again. If still nothing, post a new comment with full details of what you have done and the results.

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