Question about Linksys WRT54G2 Wireless Router

2 Answers

Installing Linsys (CISCO) Wireless G router

A friend recently switched from one ISP to another. The original ISP provided a wireless router that they installed. The new ISP only supports direct modem support of their modem and does not support wireless router issues. I have helped many install and set-up Linksys wireless G routers and have never had a problem, as the process is extremely simple. In this instance the process has been a frustrating month long process of hours of calls to Linsys support and still no solution. Using the install disk has gotten me to various stages of the process but no attempts were able to be successfully completed. One attempt got me to the point where it enabled me to pick a user name and password and generated a randomly chosen address. All attempts after that never got that far usually ending with “UNABLE TO CONTINUE ERROR message 302 or 322. I have rebooted the modem and computer several times and that didn’t help. On four separate occasions the difficult to understand Linksys tech (?) ultimately determined that the router unit was bad and had to be replaced. The people at Staples are tired of seeing me!! When the last tech tried to tell me that the unit was bad I told her that this was the fourth one that I replaced. Then she said, "Well then it has to be the LAN card in your computer". My connection works fine when connected directly to the modem if there was a problem with the LAN card would that be the case? I'm not a computer genius but I can usually solve easy problems, in this case even a battery of Linsys support techs haven't been able to solve a problem with their product and I don't know what else to try. I'm wondering if the original ISP that provides it own router changes a setting in the computer that only will recognize and operate their router and will not permit another router to function. If not, what else can I try?

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  • RECRUITA Jul 25, 2009

    WOW!! Your responses were quick! I'm going to be at my friends’ house tomorrow and will follow up with the results you asked for!



    Thanks!!

  • RECRUITA Jul 25, 2009

    WOW!!! Your responses were quick!! I'm going to be at my friends house tomorrow and will post the results of your questions. I'm already feeling 10 times more positive than I did after about 10 hours of Linsys tech support!

  • RECRUITA Jul 27, 2009

    I want to thank you so much for your amazingly fast willingness to help me. I solved the problem by switching to a NETGEAR router and it installed effortlessly. I don't understand why Linksys would have given so many problems those hours of live technical support couldn't solve and Netgear went in like a breeze.

    Once again, thanks so much, and like the Governator says "I'll be baak!"

  • RECRUITA Jul 27, 2009

    I want to thank you so much for your amazingly fast willingness to help me. I solved the problem by switching to a NETGEAR router and it installed effortlessly. I don't understand why Linksys would have given so many problems those hours of live technical support couldn't solve and Netgear went in like a breeze.

    Once again, thanks so much, and like the Governator says "I'll be baak!"

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Hi,

First of all please specify when you have the modem connected to your computer then do you have to dial usernameand password or does it work straight away. also, please perform the steps below on a computer connected to the modem and send me the result:

A. Click on Start—Programs—Accessories—Command Prompt.
B. In Command Prompt window, type in 'ipconfig' and hit 'Enter'. Note down the IP Address, Subnet mask & Default Gateway here. Also, mail us the same IP configuration.
C. Type ping 4.2.2.2 and hit ‘Enter’. Mail us the text that you see just below this command.
D. Type in ping yahoo.com and hit ‘Enter’. Mail us the text that you see just below this command.
Once I get the information I will be able to helps you.

Posted on Jul 25, 2009

  • Anand Gupta
    Anand Gupta Jul 25, 2009

    Would love to help you with this!!! Waiting for the required information!!



  • Anand Gupta
    Anand Gupta Jul 27, 2009

    Gud to know that the issue was resolved.



    Cheers to NETGEAR!!!

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It's not that easy to solve your problem plainly through text. I will try to do my level best. As you told that your LAN card is ok with other connections then its ok. Now every modem which connects to a router to for providing broadband connection has router IP. I'd suggest you to uninstall whatever softwares they have provided to you and restart your pc. Start your modem and make sure that you are getting continuity from the line to your modem. open your browser and type the router ip in address bar and press enter. if its asking for a user name and address contact your isp and get them. Comment back if you have reached upto this stage.

Posted on Jul 25, 2009

  • Aruna Singh
    Aruna Singh Jul 25, 2009

    We are here to provide solutions to your tech issues and thats our job to provide the best solution within least fraction of time.


    Thankyou for using free utility at fixya.com

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Title: Setting up your Linksys Router for the first time Article ID: 21463
Your Linksys Wireless-N Router comes with the Cisco Connect software which makes setting up and managing your Linksys Wireless-N Router a quick and simple experience. You'll have your Linksys Wireless-N Router up and running in no time.

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- Mac OS X Leopard 10.5.8
- Mac OS X Snow Leopard 10.6.1
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kb21463-001_en.png

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kb21463-003_en.png
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kb21463-007_en.png NOTE: Cable Internet users will not see the above screen.
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