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Third generation kindle screen is frozen. Have taken the battery out. Has not changed.

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  • 487 Answers

Did you short the battery terminals? (on the machine, not the battery.)

Posted on May 08, 2017

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1 Answer

Kindle paperwhite keep freezing or won't let me swipe to change page


I always like to refer to Amazon help whenever possible. I copied their directions for this. Even if your's is not 5th gen it will work. You can also check specific info for your model by logging into Amazon.com Click help, then device help, click on you device and look through the info available.
Many issues with your Kindle, such as a frozen screen or issues with downloading content, can be solved by restarting your device. Help for Kindle Paperwhite (5th Generation).
Press and hold the Power button for seven seconds until the Power dialog box appears, and then tap Restart. Note: If the Power dialog box doesn't appear, press and hold the Power button for a full 40 seconds until your device restarts.

Dec 02, 2016 | Amazon Kindle Paperwhite

1 Answer

After charging overnight I only have a white screen when I switch it on


Try this suggestion rom Amazon:

Restart your Kindle Paperwhite
Many issues with your Kindle, such as a frozen screen or issues with downloading content, can be solved by restarting your device. Help for Kindle Paperwhite (5th Generation).

Press and hold the Power button for seven seconds until the Power dialog box appears, and then tap Restart.

Note: If the Power dialog box doesn't appear, press and hold the Power button for a full 40 seconds until your device restarts.

Sep 07, 2016 | Amazon Kindle Paperwhite

2 Answers

Kindle Fire has frozen


Lots of help and videos Joan.

  • Amazon.com Help: Quick Fix: Slow or Frozen Screen www.amazon.com > Amazon Device Support Quick Fix: Slow or Frozen Screen. If your Fire tablet or Kindle e-reader screen is slow to respond or freezes, restart your device or try the troubleshooting steps below.
  • Amazon.com: Customer Discussions: my kindle fire has frozen www.amazon.com/forum/kindle?cdForum=Fx1D7SY3BVSESG&cdThread=Tx30... A discussion in the Kindle forum. Amazon Try Prime All Go. Shop by Department ...
  • What to Do If Your Kindle Fire Screen is Frozen or Locked ... https://www.supportrix.com/kb/what-to-do-if-your-kindle-fire... Kindle Fire is a tablet computer released by Amazon, which features a full color 7-inch display with multi-touch. In addition to surfing the Internet, this multimedia ...
  • Amazon.ca Help: Troubleshooting Your Kindle www.amazon.ca/gp/help/customer/display.html?nodeId=200829000 Quick Fix: Slow or Frozen Screen. If your Fire or Kindle screen is slow to respond or freezes, restart your device or try the troubleshooting steps below.
  • Frozen or Stuck Kindle Fire - YouTube www.youtube.com/watch?v=X9iffkiMDB8
    • BY RC JR
    • 5 MIN
    • 100K VIEWS
    2014-05-15 · Is the touch screen being unresponsive? Amazon Kindle Fire Locking Up/Freezing? This quick little video will show you how to do a quick fix. ...
  • How to Fix a Frozen or Unresponsive Kindle ' The eBook ... blog.the-ebook-reader.com/2014/...fix-a-frozen-or-unresponsive-kindle How to Fix a Frozen or Unresponsive Kindle. ... If your Kindle Fire HDX or other Kindle Fire tablet is suddenly ... my kindle has frozen on page one of four for at ...
  • My Fire is frozen up. - Kindle Fire - iFixit https://www.ifixit.com/Answers/View/85362/My+Fire+is+frozen+up. jojack6200, try this "Performing a hard reset on your Kindle Fire may resolve intermittent issues like a frozen screen, battery issues or trouble downloading content ...
  • Why has my Kindle frozen? - Telegraph www.telegraph.co.uk/.../advice/9590203/Why-has-my-Kindle-frozen.html 2012-10-07 · Help, my Kindle has frozen. The only thing on the screen is an etching of Hercules, with a black section at the bottom. I can't switch it on or off, charge ...
  • What to Do If Kindle Is Frozen & Will Not Turn Off or On ... https://techwalla.com/content/do-frozen-not-turn-off What to Do If Kindle Is Frozen & Will Not Turn Off or On? ... If the Kindle does not have enough ... If your Kindle remains frozen after charging the battery and ...
  • How to Reset a Kindle (with Pictures) - wikiHow www.wikihow.com/Reset-a-Kindle
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    2016-03-03 · How to Reset a Kindle. If your Kindle becomes unresponsive or begins to have frequent problems, you can troubleshoot it by trying a reset. A standard, soft ...

  • Apr 20, 2016 | Amazon Kindle Fire HD

    1 Answer

    Froze on a page


    Many issues with your Kindle, such as a frozen screen or issues with downloading content, can be solved by restarting your device. Help for Kindle Paperwhite (5th Generation).
    Press and hold the Power button for seven seconds until the Power dialogue box appears, and then tap Restart. Note: If the Power dialogue box doesn't appear, press and hold the Power button for a full 40 seconds until your device restarts.

    Apr 05, 2016 | Amazon Kindle Paperwhite

    1 Answer

    How do I reset my first generation Kindle Fire and where is the reset button


    Restarting Kindle Fire may resolve intermittent issues like a frozen screen, battery issues or trouble downloading content to your Kindle Fire.
    To restart your Kindle Fire, press and hold the power button for 40 seconds and then release. After the device has completely turned off, press the power button to restart your Kindle Fire.
    If your Kindle Fire is still unresponsive, try charging your Kindle Fire before trying to restart the device again.
    Make sure you have the latest software version available installed on your Kindle Fire. The latest version is available at www.amazon.com/kindlesoftwareupdates

    Mar 01, 2015 | Tablets & eReaders

    1 Answer

    My Kindle is frozen. It will not turn off and will not change screens, etc.


    Try leaving it to let the battery run down then recharge and see if it's made a difference. Also contact Amazon customer support.

    Jan 31, 2015 | Amazon Kindle Fire HD

    2 Answers

    Our Kindle Fire HD is locked up, how can we unfreeze? we have already tried powering off


    "Performing a hard reset on your Kindle Fire may resolve intermittent issues like a frozen screen, battery issues or trouble downloading content to your Kindle Fire. Allow your Kindle Fire to charge for approximately 30 minutes, then try the following steps.
    To perform a hard reset on your Kindle Fire, press and hold the power button for 20 seconds and then release. After the device has completely turned off, press the power button to restart your Kindle Fire.
    If your Kindle Fire is still unresponsive, try charging your Kindle Fire before trying to reset the device again." from here. Hope this helps, good luck.

    Dec 27, 2014 | Amazon Kindle Fire HD

    1 Answer

    My kindle is frozen. holding power switch for 15sec. did not work


    Make sure you have enough battery life to support the kindle, because sometimes it stays in the frozen state if it detects you have little battery life.

    If this doesn't work, press , , and keys simultaneously (This is it's soft reset)

    The last resort I would suggest is to do a hard reset. Make sure your battery is charged to about an hour, remove the cord from your kindle. Turn your kindle over and open the back, you should see the small hole under the word RESET. Get a paper clip, unwind it and insert the clip into the hole CAREFULLY and press for about 10 seconds. The screen should be blank, and it will restart.

    May 31, 2011 | Amazon Kindle Wireless Reading Device

    1 Answer

    Frozen screen that is not readable or very responsive


    Your screen is broken. Amazon should give you are replacement. If that fails, you can get the part at Kindle Repair and there is a guide that shows you how to open a kindle and install parts at Kindle Repair Guide.

    Jun 01, 2010 | Amazon Kindle Wireless Reading Device

    1 Answer

    Non responsive (battery is fully charged). Screen has frozen up.


    There is a reset button at the bottom (insert paper clip in pinhole). If all attempts trying to unfreeze it fail, you may have a logic board issue. Are you sure the Kindle powers up? Try to power up your Kindle with a different battery. If that fails, you can get the part at Kindle Repair and there is a guide that shows you how to open a kindle and install parts at Kindle Repair Guide.

    May 29, 2010 | Amazon Kindle Wireless Reading Device

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