- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
follow the steps in video link https://www.google.co.in/url?sa=t&rct=j&q=&esrc=s&source=web&cd=4&cad=rja&uact=8&ved=0ahUKEwiSxNPum9PUAhWIWxQKHciqC1cQtwIINjAD&url=https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DbTZbtupz6zU&usg=AFQjCNE-vXmAwpCumICdICZv_aZuNFK42g
I suggest you to perform a factory restore as it fixes almost all the configuration and platform related software issues. The most common way to factory reset an android device is these method. 1. turn off your device 2. Press the your Volume up button and power button at the same time for a period of time 3. you will see the android image appear on the screen after that you will see some options 4. Choose the WIPE DATA/FACTORY RESET by moving your selection using the Volume buttons 5. Select it using the Power Button Then wait for it to finish the resetting process.