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I suggest you to perform a factory restore as it fixes almost all the configuration and platform related software issues. The most common way to factory reset an android device is these method. 1. turn off your device 2. Press the your Volume up button and power button at the same time for a period of time 3. you will see the android image appear on the screen after that you will see some options 4. Choose the WIPE DATA/FACTORY RESET by moving your selection using the Volume buttons 5. Select it using the Power Button Then wait for it to finish the resetting process.