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My neighbor's remote opens my garage door ever since I added a keyless keypad. How can I fix that?

I live in a townhouse and every neighbor has a Chamberlain garage door opener but that hasn't been any problem. Both of my remote controls work exclusively with my door but I installed a Chamberlain keypad. Now every time one close neighbor presses her remote both her and my garage doors raise/lower. I cleared all my control board's memory and relearned control with the car remotes but when I relearned the keypad the problem returned! Our openers are about 6-to-8 years old and do not offer any option of selecting a different frequency (purple button). Also, a few neighbors (not all) also have keypads but nobody else seems to have the problem. Will I have to replace my entire system to get past this?

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Probably not
talk with the manufacturers of the remote device you have installed and see what can be done
there will be a method of resetting you device to respond only to your remote but it will require tech knowledge that the manufacturers will have

Posted on May 07, 2017

Testimonial: "I already contacted the manufacturer (Chamberlain) and their solution was to buy a newer model. By the way, the remote is not the problem. The keyless keypad (also sold by the same company) caused my opener to become biased to a frequency it would not normally recognize. Thankfully Chamberlain's products are not expensive so throwing my perfectly functional older model in the landfill is "the new normal". I can achieve my choice by simply wasting perfectly usable equipment in favor of newer bells and whistles."

  • 1 more comment 
  • Bill Boyd May 08, 2017

    consider buying a different make as the controller works the rest

  • Jerry Ehr
    Jerry Ehr May 11, 2017

    Chamberlain technical service explained that my model (3245M) had a control board that would not recognize a wireless keypad and that programming the wireless keypad opened a privileged channel that permitted any remote to run the opener.

    A couple years ago they recommended upgrading the 41AC050-4M to 41AC050-1M. The new control board closes the open channel within seconds of the keypad being used preventing interference from any other device.

    We'll see. I'll buy and replace the control board and report back on the results.

  • Bill Boyd May 11, 2017

    well at least you got a feasible explanation and an option to rectify the problem
    certainly hope it works for you

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Posted on Jan 02, 2017

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