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My Kobo arc 7 HD works well for a while then it has a mind of its own. The screen picture vibrates and moves around. changes pages or books etc. I have done the usual restart many times to no avail.

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Posted on Jan 02, 2017

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SOURCE: My kobo arc 7 screen is not responding to touches.

1. Turn the power off and pull the battery out and reinsert it.
2. Hold the Volume Down button.
3. Then press and release the Power button.
4. Wait a minute,the menu appears that allows for Fastbook, Recovery, Clear Storage, and Simlock.
5. Ok,press the Volume Down button to choose Clear Storage.
6. Next,press and release the Power button,Wait for the Kobo Arc to restart.
7. You will see the two options: Volume Up for YES and Volume Down for NO.
8. If you choose YES, all data will be deleted from your Kobo Arc and including third-party applications.
9. The Kobo Arc will reboot to its original data.
10. This time you can restore your backed up data to your phone.

Posted on Nov 25, 2014

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How do I change my credit card when ordering a book


Here you go

You can change your payment details at kobo.com or during checkout.
Before updating your Kobo account with a new credit card, here are a few things to remember:
  • Enter your billing address and postal code exactly like it appears on your credit card statement.
  • If you have trouble purchasing a book using a new credit card, try entering abbreviated and full versions of the street names. For example 'Street' and 'St.', or 'Drive' and 'Dr'.
  • If you're a U.S. customer, enter the postal code in full. For example, 00000-0000.
  • Ensure that you're entering the address that's associated with your new credit card.
  • Make sure that your new credit card has been activated.
  1. From kobo.com, click Sign in to sign in to your account.
  2. Enter your username and password.
  3. Click Continue.
  4. Open your account details with one of these options, depending on what you see:
    • Click the onestore_profile_icon.svg Profile icon at the top right of the page, then click My Account.
    • Click the epd-menu_auraglo.svg Menu icon at the top left of the page, click the onestore_profile_icon.svg Profile icon, then click My Account.
  5. Click Account Settings.
  6. Click Payment Information.
  7. Click Change preferred payment method.
  8. Enter your credit card information and the billing address associated with that credit card.
  9. Click Save.

    kobo com help Changing your credit card or billing information

Jan 09, 2016 | Kobo Arc

1 Answer

My kobo is frozen on starting sync won't turn on or off


Note: If your Kobo device has been physically damaged, it is no longer covered by Kobo's limited warranty. On a Kobo eReader, a physically damaged screen will look like it's been shattered, or you may see vertical or horizontal lines on the screen with a frozen image. If you haven't dropped or damaged your Kobo eReader, but are experiencing issues, try the steps below in the order suggested.
  • Turn your eReader off and then on again.
  • If your screen is frozen, slide the power button to the right and hold it for 10 seconds. Your eReader should turn off.
  • Turn your eReader off and charge it for at least four hours. Note: Your computer should be turned on while you are charging your Kobo eReader.
  • If your eReader isn't charging, try using a different Micro USB cable or a different USB port on your computer. Note: If your eReader's battery is completely drained it can take up to 15 minutes before it reacts to being plugged into power.
  • If you're having trouble while reading a book on your Kobo Aura H2O, Kobo Aura, Kobo Aura HD, Kobo Glo, or Kobo Mini: tap the centre of the screen to bring up the Reading Menu, tap the > Home icon to return to your Home screen, then open your book again.
  • If you're having trouble while reading a book on your Kobo Touch: press the Home button and open your book again.
  • Try a basic reset.
  • If you're still having issues, consider a factory reset.
  • If you're unable to reset your device, please contact Kobo Customer Care

Mar 14, 2015 | Kobo 6" eReader Touch Edition

1 Answer

My kobo arc 7 screen is not responding to touches. Can it be reset?


1. Turn the power off and pull the battery out and reinsert it.
2. Hold the Volume Down button.
3. Then press and release the Power button.
4. Wait a minute,the menu appears that allows for Fastbook, Recovery, Clear Storage, and Simlock.
5. Ok,press the Volume Down button to choose Clear Storage.
6. Next,press and release the Power button,Wait for the Kobo Arc to restart.
7. You will see the two options: Volume Up for YES and Volume Down for NO.
8. If you choose YES, all data will be deleted from your Kobo Arc and including third-party applications.
9. The Kobo Arc will reboot to its original data.
10. This time you can restore your backed up data to your phone.

Nov 25, 2014 | Tablets & eReaders

1 Answer

Undefined


When your Kobo Arc 7, Kobo Arc 7HD, or Kobo Arc 10HD is connected to a wireless network, you'll see a and-wififull.svg Wireless icon in the System icons at the top of the screen.
  1. Tap the and-home.svg Home icon at the bottom of the screen.
  2. Put your finger at the top of right of the screen and swipe down.
    The Settings shortcuts will appear.and-shade.svg
  3. Tap the and-settings.svg Settings icon.
  4. If required, tap the slider button beside Wi Fi at the top left of the screen. The button will turn blue and display On.
  5. Tap Wi-Fi. The list of available networks will appear.
  6. Tap the name of the network you wish to connect to.
  7. Tap Connect.
  8. If you see a lock icon beside the wireless connection, it means that the connection requires a password. You'll need to enter the password to connect.
Turning off Wi Fi on your Kobo Arc 7, Kobo Arc 7HD, or Kobo Arc 10HD You can turn off Wi Fi to keep your Kobo Arc 7, Kobo Arc 7HD, or Kobo Arc 10HD to keep from connecting to the Internet, which is also known as Airplane Mode.
Turning off Wi Fi extends your battery life, and also lets you use your Kobo tablet on an airplane or in a hospital.
  1. Pull and hold the power slider at the top of yourKobo Arc 7, Kobo Arc 7HD, orKobo Arc 10HD until the power off menu appars.
  2. Tap Airplane Mode.

Oct 27, 2014 | Tablets & eReaders

1 Answer

Kobo problems


If the books have been loaded from Kobo, you can go to their site and load them again (for free). If not, you would have to get them again from other sources and may have to pay for them again.

Aug 10, 2014 | Kobo Arc

1 Answer

My kobo wont open the book, keeps loading but does not open


Does your Kobo turn off and on normally? Or is it stuck loading the book and totally not responding? If so, reset your Kobo. Look on the bottom edge of the Kobo - see the little pinhole? Stick a paper clip into there until you feel it push against a little switch. Remove the paper clip.

Is the Kobo working, but simply can't open a book? If it's only affecting a particular book, try deleting it and downloading it again.

Dec 27, 2013 | Kobo Arc

1 Answer

How do i change font size on my kobo mini


while in a book, tap in the middle of the page, the second to last button on the bottom of the page - (looks like four directional arrows) then the bottom of the screen will change and you will now see a slider bar on the left with plus and minus sign- Tap on either to change the font size.

Jan 18, 2013 | KOBO, INC Kobo Mini

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