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Paperwhite is frozen. Will not turn on. Is there a reboot procedure?

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My kindle paperwhite is frozen on Kindle start screen and will not respond to any restarts

If your kindle screen is frozen then you can navigate to the below given link. If you still find any kind of issue then take kindle support from experts or call them.

Nov 27, 2016 | Amazon Kindle Paperwhite

1 Answer

After charging overnight I only have a white screen when I switch it on

Try this suggestion rom Amazon:

Restart your Kindle Paperwhite
Many issues with your Kindle, such as a frozen screen or issues with downloading content, can be solved by restarting your device. Help for Kindle Paperwhite (5th Generation).

Press and hold the Power button for seven seconds until the Power dialog box appears, and then tap Restart.

Note: If the Power dialog box doesn't appear, press and hold the Power button for a full 40 seconds until your device restarts.

Sep 07, 2016 | Amazon Kindle Paperwhite

1 Answer

My paperwhite kindle does not come on

Try a reboot. Unplug it from any power source, press and hold the power button for a full 30 seconds. Set it down, and leave it alone for 5 minutes. If that hard reboot does not help, Use the Help link at the top of the page to contact Amazon Kindle CS and talk with them about it - use the live chat or the call back feature.

Jan 20, 2016 | Amazon Kindle Paperwhite

1 Answer

Why is the screen frozen?

If you can't turn it of, leave it till battery discharges. Charge it again. If still haged up, take it to a repair service

Apr 11, 2015 | Amazon Kindle Paperwhite

1 Answer

My Kindle paperwhite is frozen. How do I restart?

Forgot my password

Did you forget the password used to unlock your Kindle? If so, you'll need to reset the device to gain access. By resetting, your Kindle will be restored to factory defaults, which means your registration information and content will be removed, and all settings will return to the defaults.

To reset a Kindle Touch or Kindle Paperwhite:
1. Press and release the power button to turn on the device or exit sleep mode
2. Tap the password field to bring up the onscreen keyboard
3. Enter "111222777" and select "OK"

If you don't remember your Parental Controls password, you can deregister your device instead of resetting, as long as you're connected to a wireless network. You'll need to redownload your content, but items that were transferred via USB will be kept. Here's what to do:

1. Visit the Manage Your Content and Devices ( page on your computer
2. Select the "Manage Your Devices" link
3. Select "Deregister" to deregister your device from your account
Sync your Kindle, then register again.

If you need help with your Wi-Fi password, please contact your Internet Service Provider or router manufacturer.

Mar 03, 2015 | Amazon Kindle Paperwhite

2 Answers

My kindle is frozen. I can't shut it off or charge it.

Press and hold the power button for at least fifteen seconds. Does the Kindle shut off then? If it does, press and hold the power button for a couple of seconds until it starts to reboot.

Dec 09, 2012 | Amazon Kindle Paperwhite

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