Question about Western Digital Passport WDXML800UE (WDXML800UETE) 80 GB Hard Drive

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My computer is not recognizing passport exthd500gb as passport

I had to move the harddrive to another usb port inorder to instal another HD and then i got a message need to format.then i saw the computer no longer recognized the drive as passport but instead as drive (G) and with no files how can i fix it i have valuable information and my kids pictures on it!"

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If you formatted it you removed all the files.

Posted on Jul 25, 2009

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click start control panel administrive tools ,computer management ,device manager look through all of your devices if you see a yellow question mark?or exclamation mark ! or red x
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First make sure usb cable connected to harddrive is working fine. try it in different usb ports. Press windows key +R key so you can see run then type in run "devmgmt.msc" then press ok so you can see device manager uninstall all usb drivers then it automatic install usb drivers. then check. Also you need to change registry for that type in run "regedit" then press ok then you can see registry editor then locate below key. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11 CE-BFC1-08002BE10318} And remove upper filter and lower filter.Then restart computer then check. Try your harddrive in different computer if it is not recognized on another computer too then your harddrive has internal issue. Also locate the below key and make sure it's value is 3 not 4. HKLM\system\currentcontrolset\services\usbstor make sure start value is 3 not 4. Let me know if you need further assistance. Thanks for using FixYa

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Hi You can download driver from below link. Click here Install driver then check. Also follow below if still not recognize. First make sure usb cable connected to harddrive is working fine. try it in different usb ports. Press windows key +R key so you can see run then type in run "devmgmt.msc" then press ok so you can see device manager uninstall all usb drivers then it automatic install usb drivers. then check. Also you need to change registry for that type in run "regedit" then press ok then you can see registry editor then locate below key. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11 CE-BFC1-08002BE10318} And remove upper filter and lower filter.Then restart computer then check. Try your harddrive in different computer if it is not recognized on another computer too then your harddrive has internal issue.
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Oct 13, 2010 | Western Digital Passport 320GB External...

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Wd drive windows not recognized


First make sure usb cable connected to harddrive is working fine.
try it in different usb ports.
Press windows key +R key so you can see run then type in run "devmgmt.msc" then press ok so you can see device manager uninstall all usb drivers then it automatic install usb drivers.
then check.
Also you need to change registry for that type in run "regedit" then press ok then you can see registry editor then locate below key.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11 CE-BFC1-08002BE10318}
And remove upper filter and lower filter.Then restart computer then check.
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Do I need a disc to install


This is a external hard drive and no need for you to install any software to a computer in order for it to work , this is a plug and play device you just need to wait for the computer to recognize it after you plug it to a USB port and once its recognize its ready to use.

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First make sure usb cable connected to harddrive is working fine.
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And remove upper filter and lower filter.Then restart computer then check.
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Apr 27, 2010 | Western Digital Passport 320GB External...

1 Answer

Can't figure out how to copy info from Passport to my hard drive


the question here is how did you manage to get the info saved into your passport portable hd in the first place? I don't mean to sound like a smartass but if you did save the files onto your portable hard drive before you wiped your pc's hard drive it should work the same way backwards if you want to access and restore the files back on to your pc from your portable hard drive.

now to answer your question you should simply...
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3. your computer should see your portable hard drive now being connected to the usb ports, wait a few seconds for the computer to recognize it and give you access to it.
4. if you don't a pop up asking you what to do with the new device you just connected (passport port. hd) simply go to start>my computer and under removable devices category you should see your portable hard.
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if you are not able to do this 1-6, you may have not completed setting your system, and it's possible that you may still need to install drivers for you usb hub (for instance) to have your system being able to work with usb devices.

post back with your findings and any details of any problems encountered along the way.

hope this helps!

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