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I have a complaint about refusal to honour replacement on a Philishave I bought a Philips shaver on 06.09.2006. I paid £79.99 for the article and £9.99 for replacement cover over 3 years. Recently something has been loose inside one of the cutters and when I was shaving one day a cutter fell out of the razor. I, with difficulty, managed to fit it back, but still something is loose, and I decided to claim replacement. Unfortunately the receipt from Evesham branch had faded away - I could read nothing, but in the store I was told they had made out the date as 2004, and I was refused replacement. I am sure of the date of purchase and the price, so would appreciate your advice. Should I seek some adjudication from one of the bodies that do such a thing - ther Office of Fair Trading or the CAB. Yours faithfully C S Vincent

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Mr CS Vincent, Before you approach any other bodies I'd like you to write to the Cheif of the company from which you took replacement cover alongwith xerox copies of receipt and their answere to your replacement request. Explicitly indicating them that you are giving them 30 days time in which they can sort out the matter and replace your shaver or else you will take the matter to the consumer court.

Posted on Jul 25, 2009

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