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My computer is not recognizing my printer. I've downloaded the drivers from the manufacturers site, but still doesn't work.

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1) Make sure the wireless setting on your network are the same for both the computer and printer.
2) If wireless is correct, suggest you connect the printer with a USB cable and go through the setup process for the printer from new.
3) If you tried both above, test your printer with the self test (see printer directions for how)

Posted on May 05, 2017

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