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How can I fix the power button on my Kobo so it starts up? Right now only plugging it in turns the mechanism on.

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My Kobo Aura is not recharging. The charging unit seems "dead". Can the charger be replaced?


it can

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Sep 24, 2017 | Tablets & eReaders

1 Answer

I'm not able to pre order books. I keep getting an error.


It would be helpful to know what error message you are seeing, but I would hazard a guess that a soft reset might resolve the issue. Hold the power button down until the Kobo powers off and back on again, then release the button and try to order again.

Dec 23, 2016 | Kobo Arc

1 Answer

My kobo will not turn on


Try plugging it into your computer with the usb cable. This will start to charge it, and you can also use your computer's a/v program to scan it for malware.

Mar 31, 2016 | Kobo 6" eReader Touch Edition

1 Answer

The light doesn't work and I read nightly. Can it be fixed?


Try a factory reset: To factory reset the glo: hold the power button ON for 15-20 seconds to make sure it is off. Press and HOLD the light button while turning on the Glo. That should put you into a factory reset if that will solve the problem (no guarantees but it has worked for others in the past).

Mar 31, 2015 | KOBO, INC Kobo Glo

1 Answer

My Kobo Aura HD's comfort light is off and I can't find a way to turn it back on.


On the top of the e-reader, to the left of the on/off slider (looking at the screen) there is a push button on/off switch for the light. Once the light is turned on (and there is a 'star' symbol on the screen, the brightness can be adjusted by touching the 'star' and using your finger to slide the brightness control).

Mar 19, 2015 | Kobo Aura HD E-Reader

1 Answer

My kobo is frozen on starting sync won't turn on or off


Note: If your Kobo device has been physically damaged, it is no longer covered by Kobo's limited warranty. On a Kobo eReader, a physically damaged screen will look like it's been shattered, or you may see vertical or horizontal lines on the screen with a frozen image. If you haven't dropped or damaged your Kobo eReader, but are experiencing issues, try the steps below in the order suggested.
  • Turn your eReader off and then on again.
  • If your screen is frozen, slide the power button to the right and hold it for 10 seconds. Your eReader should turn off.
  • Turn your eReader off and charge it for at least four hours. Note: Your computer should be turned on while you are charging your Kobo eReader.
  • If your eReader isn't charging, try using a different Micro USB cable or a different USB port on your computer. Note: If your eReader's battery is completely drained it can take up to 15 minutes before it reacts to being plugged into power.
  • If you're having trouble while reading a book on your Kobo Aura H2O, Kobo Aura, Kobo Aura HD, Kobo Glo, or Kobo Mini: tap the centre of the screen to bring up the Reading Menu, tap the > Home icon to return to your Home screen, then open your book again.
  • If you're having trouble while reading a book on your Kobo Touch: press the Home button and open your book again.
  • Try a basic reset.
  • If you're still having issues, consider a factory reset.
  • If you're unable to reset your device, please contact Kobo Customer Care

Mar 14, 2015 | Kobo 6" eReader Touch Edition

1 Answer

My kobo arc 7 screen is not responding to touches. Can it be reset?


1. Turn the power off and pull the battery out and reinsert it.
2. Hold the Volume Down button.
3. Then press and release the Power button.
4. Wait a minute,the menu appears that allows for Fastbook, Recovery, Clear Storage, and Simlock.
5. Ok,press the Volume Down button to choose Clear Storage.
6. Next,press and release the Power button,Wait for the Kobo Arc to restart.
7. You will see the two options: Volume Up for YES and Volume Down for NO.
8. If you choose YES, all data will be deleted from your Kobo Arc and including third-party applications.
9. The Kobo Arc will reboot to its original data.
10. This time you can restore your backed up data to your phone.

Nov 25, 2014 | Tablets & eReaders

1 Answer

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When your Kobo Arc 7, Kobo Arc 7HD, or Kobo Arc 10HD is connected to a wireless network, you'll see a and-wififull.svg Wireless icon in the System icons at the top of the screen.
  1. Tap the and-home.svg Home icon at the bottom of the screen.
  2. Put your finger at the top of right of the screen and swipe down.
    The Settings shortcuts will appear.and-shade.svg
  3. Tap the and-settings.svg Settings icon.
  4. If required, tap the slider button beside Wi Fi at the top left of the screen. The button will turn blue and display On.
  5. Tap Wi-Fi. The list of available networks will appear.
  6. Tap the name of the network you wish to connect to.
  7. Tap Connect.
  8. If you see a lock icon beside the wireless connection, it means that the connection requires a password. You'll need to enter the password to connect.
Turning off Wi Fi on your Kobo Arc 7, Kobo Arc 7HD, or Kobo Arc 10HD You can turn off Wi Fi to keep your Kobo Arc 7, Kobo Arc 7HD, or Kobo Arc 10HD to keep from connecting to the Internet, which is also known as Airplane Mode.
Turning off Wi Fi extends your battery life, and also lets you use your Kobo tablet on an airplane or in a hospital.
  1. Pull and hold the power slider at the top of yourKobo Arc 7, Kobo Arc 7HD, orKobo Arc 10HD until the power off menu appars.
  2. Tap Airplane Mode.

Oct 27, 2014 | Tablets & eReaders

1 Answer

Kobo is frozen


I would suggest plugging it into a wall charger for at least an hour to see if it was a weak battery.
If that does not help try connecting it via it's USB cable to a PC - this sometimes sparks it into life.
If not go for the soft power reset. (Hold the power button for a slow count of 30, release. Tap to turn on.)

Jan 21, 2014 | KOBO, INC Kobo Mini

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