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Dolce Gusto - I cant get the capsule out. The lever wont pull up in order to release the capsule tray

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Posted on Jan 02, 2017

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SOURCE: dolce gusto

Hi. I work at Nestle on the brand and it sounds like either a fuse issue or a clogged needle. Please call our consumer services number at 1-800-746-3391 for assistance. They are open Mon-Fri 8am to 8pm EST.

Posted on Jun 21, 2010

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SOURCE: I have a dolce gusto and i am unable to remove the

I have a dolce gusto and i am unable to remove the coffee capsule. It seems stuck, as does the lever that punctures the capsule. If the valve lever is moved right or left nothing comes out. Please can you help?

Posted on Jul 09, 2011

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Hi ive tried everything but the draw still wont open on my dolce gusto can you help please


If something is broken inside, it will need to be taken apart for repair. Before that, try the following:
  1. Unplug it.
  2. Move the selection lever from cold to hot and back several times. Be sure the lever will move full stroke smoothly. Put the selection lever in the center position.
  3. While firmly pulling the draw outward, "snap" the draw upward.
If that does not work, it will need to be disassembled.

Feb 01, 2015 | Krups Dolce Gusto KP 2100 Espresso Machine

1 Answer

Why is my dolce gusto is leaking. can it be repaired?


remove the plate which is clipped neat the capsule holder and try again if it works see if you can opening the hole or replace

Oct 05, 2014 | Krups Dolce Gusto KP 2100 Espresso Machine

3 Answers

Why does red light keeps flashing on dolce gusto mini me ?


In my case it was a minor detail: The capsule holder tray has a small magnet on the top right side, you can feel a light pull when you are inserting it in the machine. This magnet became dislodged from the capsule holder, and the machine won't operate and will give you a continuous blinking red light if the magnet is not in place; I found it when emptying a small bin where I put the used capsules. You just have to put it back in place with two drops of glue, or if you can't find it, just order a new capsule holder.

The picture shows the underside of the capsule holder and the magnet next to the slot it came from.
red-light-keeps-flashing-dolce-gusto-a1myiutx0rwf2zgkzizflsh3-2-0.jpg

Sep 02, 2014 | De'Longhi EDG200T Nescafe Dolce Gusto...

1 Answer

Cant get capsule holder to press down on my nescafe dulce gusto


If you can't determine what is preventing it from going "down into position" (careful NOT to force it), then you'll have to take the device to a shop that can repair the problem. Make sure you call afew places FIRST, to see if any will check for the problem and give you a free estimate. Then, select the store which gives you the best estimate to repair it.

Feb 28, 2014 | Krups Nescafe Dolce Gusto

6 Answers

Can not remove capsule and lever stuck


I had a similar problem, and it was down to high pressure remaining in the machine preventing the lever from releasing. You can test this by pressing the capsule in the machine (which will be much more solid than normal).
To fix, all you need to do is make a hole in the stuck capsule. I did this by drilling a small hole in the side of the capsule.
That releases the pressure (and a little spurt of coffee!), and the lever will release.

Mar 10, 2012 | Krups Dolce Gusto KP 2100 Espresso Machine

2 Answers

My dolce gusto krups machine won't open and allow me to remove the pod.


We have had this problem twice now. The solution is to drill (yes drill!) through the capsule - a blocked outlet from the capsule itself and the injection of hot water creates a high pressure seal - you have to release the pressure. Do this over the sink - I had hot chocolate spraying about 6 feet from the machine when the pressure was released!! But this solved the problem.

Mar 05, 2011 | Krups Coffee Makers & Espresso Machines

3 Answers

Dolce gusto


Hi. I work at Nestle on the brand and it sounds like either a fuse issue or a clogged needle. Please call our consumer services number at 1-800-746-3391 for assistance. They are open Mon-Fri 8am to 8pm EST.

Jun 20, 2010 | Krups XP4030 Espresso Machine

5 Answers

I have a dolce gusto and i am unable to remove the coffee capsule. It seems stuck, as does the lever that punctures the capsule. If the valve lever is moved right or left nothing comes out. Please can you...


I have a dolce gusto and i am unable to remove the coffee capsule. It seems stuck, as does the lever that punctures the capsule. If the valve lever is moved right or left nothing comes out. Please can you help?

Feb 23, 2010 | Krups Coffee Makers & Espresso Machines

3 Answers

My dolce gusto machine has just started to leak from the bottom. I have had it since Dec 2008 and not had any problems with it until this weekend. Can anyone help?


Hi, my name is Katelyn, and I help with the marketing for Dolce Gusto. There is a live chat with a specialist on our Web site (http://www.dolce-gusto.us/Public/Contact-Us.aspx) or feel free to call the consumer services at 800-745-3391.

Feb 08, 2010 | Krups Small Appliances Espresso Machine

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