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My Dyson keeps cutting out even when it's fully charged

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  • 519 Answers

Sounds like the battery is failing. You can buy a new one online.

Posted on May 05, 2017

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Posted on Jan 02, 2017

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1 Answer

My dyson v8 is fully charged but keeps cutting out I've checked and no blockages can u help


If the warranty is out, throw it away. If you still have warranty coverage, call Dyson.

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I have v8 it is fully charged but keeps cutting out I've checked all and no blockages can u help me


If it is clear and still does it, contact Dyson and arrange a warranty repair.

Jun 11, 2017 | Vacuums

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Dyson cordless fully charged but cuts out and pulses when on high, cut will work on the economical speed. It have been emptied, so no dirt in the cup.


Based on the symptoms I would say the battery is defective and not taking a full charge this causes low voltage and that gives the symptoms you have.

Feb 21, 2017 | Dyson Vacuums

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Dyson DC44 Animal Handheld Vacuum, keeps cutting out


dyson-dc44-animal-handheld-vacuum-keeps-ehecv3x4uj13pgwprhzrjmma-4-1.jpgThe battery falls slightly loose, so you have to fasten it securely to the body of the vacuum. I learned this from another user here on Fixya. He uses electric tape. I used one of those rubber bracelets that kids wear. Worked perfectly!

Mar 10, 2014 | Dyson DC44 Animal Handheld Vacuum Cleaner

1 Answer

My Dyson DC31 runs for a few seconds then cuts out and won't work at all. It is fully charged. We bought it just over 2 years ago and it has worked perfectly until now. It is clean and has no apparent...


Hi Jean, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your DC31. If it cuts out in use when it's fully charged, we'd need to take you through some quick diagnostic checks when you have the machine at hand. This will help our experts determine what may be causing the issue.

Please give our customer Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US). We'll look forward to hearing from you.

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

Aug 04, 2013 | Dyson DC31 Animal Bagless Handheld...

1 Answer

My handheld dyson is not working - initially it was cutting out after only a few mins then seconds now it won't work at all despite showing green light ??


Hi there, it's Jack at Dyson.

I'm sorry to hear your DC31 Animal is only working intermittently. When fully charged, this machine should have a maximum runtime of 10 minutes, or 6 minutes on the maximum power setting.

There are several factors which could cause this, and to determine what's at fault we'd need to take you through some quick diagnostic checks when you have your machine to hand. The machine would also need to be fully charged, so please make sure it's had 3.5 hours to recharge before calling us.

You can reach our freephone customer Helpline on 0800 298 0298 (UK), or 1-866-693-9766 (US). Our experts will be happy to help further.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Apr 07, 2013 | Dyson DC31 Animal Bagless Handheld...

2 Answers

Dc 31 animal: even when fully charged keeps cutting out. stop for a moment & it starts then stops. Filter cleaned & checked.


Hi there,

Sorry to hear you're having difficulties with your DC31 Animal. It's probably best if you get in touch with us directly, so one of our experts can run through some troubleshooting over the phone with you to identify the cause of the issue. They'll be happy to recommend the best course of action. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.

Kind regards,

Jack
Dyson Online Customer Support

Aug 28, 2011 | Dyson DC31 Animal Bagless Handheld...

2 Answers

My dyson handheld charges fully, but keeps cutting out when using. About 7 seconds is the longest continual usage time


Your battery is losing voltage too quick. It has probably developed a 'memory'. Dyson claims that their handheld has the best suction out of all the handhelds out there. In order to maintain that claim the circuit board will shut off power to the motor when the voltage drops below adequate charge for full suction.
We need someone who can teach us to bypass that part of the circuit so it won't cut power to the motor or you need to replace the battery.
Shorting the battery like an Aircraft battery then re-charging won't fix it.

May 21, 2011 | Dyson DC16 Root 6 Bagless Handheld...

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