Question about RIM BlackBerry Bold 9000 Smartphone

2 Answers

I cant receive or send emails or BB Instant Messages on my BB

Hi Folks,
I have a BB Bold, which I have been unable to send/receive emails or send/receive IM's for a couple of days running now.
I am able to send/receive text messages and my account is in order with my service provider.

I am currently roaming abroad, and have had no problems until now. Too expensive to contact T-mobile UK for phone support from here, and need my emails to ensure my business doesnt suffer..and IM's to keep in touch with my family in real time!

I notice that there is no "GPRS" showing at all....and I suspect this is the cause....though I may of course be wrong.

Any ideas on how I can fix this will be REALLY saving a life! :-)

Thanks folks!

Posted by on

  • conradononem Jul 25, 2009

    Thanks for your reply mate.

    I have done the Hard reset a couple of times, but no joy.

    I was able to send/receive emails until a couple of days ago when this problem started.

    I do not have EDGE or GPRS showing. All i have showing is "3G"

    Is there a way to manually activate GPRS?

    Thanks once again, and look forwrd to your response

  • conradononem Jul 25, 2009

    Hello again. Much thanks once more.

    I changed to 2G and now I get small letter "edge", but still no emails delivering/sending

    I have run the diagnostics, pls see results below:
    Radio Data Activation: NO
    Signal Access: Unknown
    Radio Access: Unknown
    Network: Unknown
    IP Add: Unknown
    ICMP Ping echo: NO
    ------------------
    Blackberry Registration: NO
    onnected toBlackberry: NO
    lackberry PIN-PIN: NO
    Server Name: GBISXEUC00S05
    --------------------------
    Application Version: v4.6.0.216
    Platform Version: 4.0.0.183
    Device Type: Blackberry 9000

    Thanks a lot mate.

    I left out the other info like my email address, PIN etc..

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There is a way to select 2G onlky connection mode, go the wireless connections icon in your menu, then select the 3G connection. From there you can select connection mode as 2G, 3G etc. Try 2G only and see if that helps.

Do you have a corporate blackberry server or are you with a phone company?

Posted on Jul 25, 2009

  • 1 more comment 
  • bytestream
    bytestream Jul 25, 2009

    please run the following diagnostic tool;

    1. Main menu
    2. options
    3. mobile network options
    4. press blackberry menu button
    5. diagnostic test
    6. press blackberry button
    7. run

    Please post the results (excluding any sensitive information like your device PIN)

  • bytestream
    bytestream Jul 25, 2009

    If the above two items did not help, then try re-sending your service books. Visi the following link http://www.blackberry.com/btsc/search.do...



    If you have a corporare Blackberry server, your IT guys will need to re-send service books to your account.

  • bytestream
    bytestream Jul 25, 2009

    Looks like the network is not allowing Blackberry traffic to your phone. Can you browse the internet on the phone?

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It needs to say "GPRS" or "EDGE" in the top right hand corner in captial letters. If there is lower case letters, this indicates the phone is having an issue with the data connection.

Have you been able to send/receive email whilst in the country you are in now?

Most obvious things first, remove the battery, then re-insert and reboot. This will reboot the phone and create a new connection to the Blackberry server. Let me know how that goes.

Posted on Jul 25, 2009

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