Question about Lexmark P4350 All-In-One InkJet Printer

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Lexmark Z2490 - printer cartridge not supported

I have the exact same problem as the original poster. Bought the printer yesterday and installed cartridges in the box. Printed a couple of pages fine. Not working this morning. Been through all the cleaning process as instructed by Lexmark support software and no luck. Next step is to contact Lexmark technical support but this is most unsatisfactory for a brand new printer.

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  • coollondon Jul 26, 2009

    Thanx, Wiz. Whilst you're comments were helpful in explaining how contact centres work, they are not helpful from a service point of view.

    I certianly know enough about service and fault management to suspect that this is a known issue. However, you're quite right; to tamper further is risk invalidating the warranty.

    It's a pretty poor, show by any manaufacturer of goods, not to aknowledge a 'known' issue, in my humble opinion.

    A decent service organisation is quick to aknowledge identical faults with their equipment and offer readily available fixes. This has not been my experience in this case and I am, in the main, disappointed. The fact that I had to shop around to find this popular printer in the first place (sold out in most central London branches of Currys) means my waiting until Monday to have the issue resolved and spending my own money on phone calls or returns.

    Historically, both at work and home, I've used Epson and HP printers. This first experience of a Lexmark printer has not endeared me to stepping outside of my comfort zone.

    Now that I've vented my spleen, I feel a tad better.

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You should know that saying oi have the exact same problem as the other guy is not helpful. As soon as someone takes that call it dissaperas from the list so the next tech does not see what that same problem was!

As thew printer is barnd new The3 oprion is to return it to the seller for exchange, refund or a solve of the problem. Any interference will void warranty

Posted on Jul 25, 2009

  • dennis bullard Jul 26, 2009

    Would you buy a printer from woolworths? This is the major shareholder in Lexmark accordxing to my research. Now woolies are great for some things buy when it comes to electronics they should think groceries! In Australia they bought out the biggest electyronics store owned by **** Smith DS Electronics who originally also owned Lexmark equipment.

    Good luck with your visit for a refund or repair




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The document will print but without ink. Paper pulls through correctly and printer cartridge moves as if printing text but the paper is blank. Printer states cartridge is 2/3 full.


Try to remove the cartridges from the printer. Unplug/re-plug the printer into the power source to reset it. Reinsert the cartridges into the printer and make sure they are securely seated in the carrier.
You may also need to clean the cartridge nozzles:
  1. On your computer, go to Start.
  2. Go to Programs / All Programs.
  3. Go to the Lexmark folder, click Maintenance > Clean Cartridges.
  4. Click Print.
  5. Follow the instructions on the computer screen.

Aug 11, 2011 | Lexmark Z2490 Multifunctional InkJet...

1 Answer

Print mode does not work pages come out blank


It could be the cartridges in the printer. Disconnect the printer from your computer. Open the printer cover and remove the cartridges. Close the cover. Unplug and re-plug the printer into the power source to reset it. When the printer turns on, reinsert both cartridges. Reconnect the printer into your computer. Try to print again.
If that doesn't help, try to clean the cartridge nozzles using the Lexmark software on your computer.
  1. Click Start > Programs or All Programs > Lexmark Z2400 Series
  2. Click Maintenance > Clean Cartridges.
  3. Click Print.
  4. Follow the instructions on the computer screen.
  5. If print quality has not improved, then wipe the cartridge nozzles using a slightly moistened soft cloth to clean it from possible dirt and clogs.
You can also reinstall the printer driver on your computer to repair any corrupted files necessary for printer communication and processes.

Jun 22, 2011 | Lexmark Z2490 Multifunctional InkJet...

1 Answer

How do i install without adisk for my lexmark z2490


Go to www.lexmark.com and search for driver downloads, it will ask for make and model so the correct printer driver is selected for your machine.

Jan 13, 2011 | Lexmark Z2420 Printer

1 Answer

How do you change ink cartridges in the lexmarkZ7350 all in one inkjet printer


It should have come with an instruction manual, installed a manual on your pc, and also a quick start poster.
If you dont have a copy, look here.
http://www.retrevo.com/support/Lexmark-X7350-Multifunction-Printers-manual/id/393ag924/t/2/

Jul 20, 2010 | Lexmark X7350 All-In-One InkJet Printer

1 Answer

I have a lexmark Z2490 and have lost the manual therefore I cant get my laptop to add the printer via wireless


Here is the user manual for your printer:

http://www.lexmark.com/publications/pdfs/2007/2420/english/lxdquser.pdf#xml=http://support.lexmark.com/lexmark/index?page=answeropen&segment=SUPPORT&userlocale=EN_US&locale=en&type=open&searchid=1262353016519&answerid=16777217&iqaction=6&url=http%3A%2F%2Fwww.lexmark.com%2Fpublications%2Fpdfs%2F2007%2F2420%2Fenglish%2Flxdquser.pdf&productCode=LEXMARK_Z2490&highlightinfo=106954828,27020,27029

Make sure you have adobe reader installed and it will explain to you how to add the printer via wireless.

Jan 01, 2010 | Lexmark Office Equipment & Supplies

1 Answer

Lexmark Z2490 - printer cartridge not supported


Take them out and put them back in, make sure there is no sticker on them that should be removed before installation.
What are the cartridge model numbers?

Jun 18, 2009 | Lexmark P4350 All-In-One InkJet Printer

1 Answer

Hello! My Lexmark X2350 today said me: "Unsupported cartridge Install a correct print cartridge." Yesterday it printed very well... but today((( What I must do now? help me !


Follow the steps on how to correct the error from this Lexmark link:

http://support.lexmark.com/perl/support/support.cgi?ccs=229:1:0:487:0:0&docid=ENUS24096

copy and paste the complete link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.

May 11, 2009 | Lexmark X2470 All-In-One InkJet Printer

1 Answer

Filled cartridges for a Lexmark Z2490 printer


I have a LexmarkZ2300 and it did the same thing to me. What I did was unistall the printer and then re-install it again, yes it is time consuming but hey it worked for me.

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1 Answer

Lexmark X75 Printer not printing


Dear as400 How did you cleaned the contacts? By using of what materials. The contact points are very sensitive and you should not rubbed with bare hand. However, once again, i want to request you to buy another original cartridge and install carefully in your printer. If this doesn't solve your problem, please contact the manufacturer.

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