Question about The Office Equipment & Supplies
The PBK is empty and I just want it to use the the full BK cartridge
Try setting the printer to print in B/W or gray scale in the printer setup on your computer.
Posted on May 04, 2017
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Posted on Jan 02, 2017
If the firmware update doesn't work, you can reset this error.
Unplug unit. Remove offending cartridge. Plug unit back in, wait until all startup noises have stopped. Open lid and reinstall cartridge. This will solve the fault as long as the sensor is working.
Also, please be aware, you should not have to change a cartridge if it says "Near Empty", only if it says "Ink Empty Magenta".
Also, please make sure none of your other cartridges are empty. I have seen this over and over. Two cartridges empty at the same time, and the person replaces one of them but thinks they actually replaced the other one.
Turn the power off and pull all the cartridges out. Look a the side of the cartridge, you should see a window with a little plastic tab sticking out. This tab should be blocked by a black float inside the cartridge. If you cannot see the float, and the tab is clear with no ink in it and no float tab blocking it, it means the cartridge is empty even if you still see some ink in the bottom.
To be sure plug the machine in without any cartridges. When all the noises have stopped, open the lid and install the cartridges. If you're still getting an error saying either a cartridge is not installed or is empty, then one of your cartridges is empty. Redo the previous paragraph.
Posted on Dec 30, 2007
SOURCE: Black ink
The PGBK cartridge is a pigment black ink, while the others use a dye for coloration. The pigment black is used when printing text and other documents. The dye ink is used when printing photos and other colored documents. The dye black is used in conjunction with the color (dye) inks to provide tinting and color gradation, and therefore is not used nearly as much as the pigment black unless you use your printer only for printing photos.
If you're printing text and documents, you will need to buy another pigment black (PGBK) cartridge.
Posted on Oct 14, 2008
SOURCE: Printer thinks cartridges empty
Unplug your printer from the computer and then the power supply. Remove the inks from the printer. Plug the printer back into the computer first then connect the power supply. Install the inks "very slowly" one by one and then check the levels, they should now read full. Thank you, Dana
Posted on Nov 06, 2009
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Check your settings i=under the Services Toolbox. Also go into printer preferences and see if you can force it to print in black only.
Posted on Apr 26, 2010
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