Question about The Office Equipment & Supplies
There is a functional problem detected on my AFicio MP 4000. The problem is on the screen asked of Add new toner however when we put the new toner in there is a code error SC863-06. Can you help please?
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Posted on Jan 02, 2017
Are you a tech? I suspect not. You need to remove the drum unit, disassemble, separate the drum from the development unit. Remove cover of developer unit, add developer, reassemble, and run SP2214 to calibrate.
This is NOT a procedure to be performed by an end user...no disrespect intended.
Posted on Apr 11, 2009
SC870 = Address Book Data Error. This is most likely a hard drive failure especially considering the power loss. This is about a $175 repair in case you want to call around locally and get estimates to replace the drive. There is an outside chance you can get someone to walk you thru the Service Mode and do the following to reload the address book:
1. Enter the SP mode
2. 5846-50 (Initialize All Address Book)
3. Turn the machine off then on again.
Posted on Oct 20, 2009
The machine have problem with the transfer roller or the motor which drives the transfer is overloaded,
see do the right door is closed good if this not help it will need to be checked by a technician
Posted on Jan 22, 2010
Check your old toner bottle and make sure the plastic "cap" is still in the bottle. These machines have an occaisional problem with the caps coming off (not the black screw off cap but the semi clear cap under the black screw off cap) and staying inside the black plastic "cup" that you insert the toner into. If the cap is missing it may be stuck inside this cup. If the cap is still in your old cartridge then try opening/closing the front door and letting the machine cycle to see if the toner light goes out. May have to do this several times. Had one customer just yesrday have to do this to clear the toner light after adding toner.
Posted on Jan 28, 2010
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