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Does the charge light come on when you plug in the charger? If not, the charger or cord is probably bad. If it seems to charge but you're not getting as much time as you used to, the battery probably needs to be replaced. Check your warranty and call dustbuster or go online to purchase a new battery. Another alternative, especially if it is out of warranty is to take the unit to a Batteries Plus store and have them replace the battery.
I had the same issue, then i just found the manual, in charging part, it says:"The charging indicator will be lit as long as the appliance is connected to the plugged-in charger." Also it says:"While charging, the charger may get warm, this is perfectly normal and safe. It can remain on charge indefinitely without damage or danger. It is not possible to "overcharge" the battery cells with the charger provided"
You can test the output of the charger with a multimeter. Set it at about the 20v scale and touch the contacts at point where it connects with the Dustbuster. If you get a reading it means that the charger is working. I would say that the charger is most likely not working because LED indicators very seldom fail while chargers are not all that reliable.
Yes the battery is most probably the problem. you can check is the voltage of the fully charge battery is same as what is stated on it, if not you definitely need a new battery
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