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My Dyson vaccum leaves a row of multiple lines on my plush carpet. I've never had s vaccum leave more than the two wheel lines. I called customer service and they had no solution for me!

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It's the beater bar brush. Turn it over and use a screwdriver or knife, and run it the full width of the beater bar to remove the hair and string and other debris that get wound up on the beater bar-NOTE you do NOT have to remove the beater bar or take apart anything. As long as the beater bar spins, and there are no missing sections on the beater bar- this will work. Beater bar could also be worn down- be sure that the bristles extend past the bottom of the vacuum- ALWAYS DO THIS WITH THE POWER OFF

Posted on May 06, 2017

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1 Answer

My dyson dc14 leaves lines on my carpet why?


Hi Geoff, it's Jack at Dyson.

To answer your question effectively we would need to understand a bit more about the type of lines your DC14 is leaving in the carpeting. The rotating brush bar sweeps into the carpet pile to remove ground-in dirt and pet hair. The bristle tufts can have the effect of raising the pile where it's been trodden flat from use. Equally, as with any upright vacuum, the two rear wheels can leave temporary impressions in the carpet pile, which may be more noticeable in deeper pile carpeting.

We wouldn't expect the machine to leave other types of lines, and we'd like to help you check the soleplate and brush bar are undamaged, and fitted and working correctly.

When you have your DC14 easily to hand, please contact the Dyson Customer Helpline. You can reach us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

We'll look forward to speaking with you.

Mar 23, 2015 | Dyson Vacuums

1 Answer

Dc41animal leaves obvious tracks on beige carpet


Hi Alan, it's Jack at Dyson.

Like all Dyson upright vacuums, DC41 Animal includes a motor-driven rotating brush bar. This includes stiff nylon bristle tufts which sweep into the carpet pile, agitating out dust, grit and stubborn pet hair. This will also have the effect of raising the carpet pile where it's been trodden down from daily use - this is what causes the tracks you've noticed. You can see how DC41's brush bar and cleaner head are engineered to work in the video I've attached.

It is possible to turn off the brush bar using the silver brush control switch next to the red on/off switch. However, the brush bar is an important factor in effective carpet cleaning and we would always recommend vacuuming carpets with the brush bar turned on - with the exception of delicate carpets or rugs.

It does sound like your machine is working correctly, in the way it was designed. I hope this information is useful to you, but if you would like some further advice, please give us a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

Aug 09, 2013 | Dyson DC25 All Floors Bagless Upright...

1 Answer

Plush carpet setting on vaccuum?


Hi there, it's Jack at Dyson.

DC41 Animal's cleaner head is designed to self-adjust to different floor types - so you don't need to bend down to adjust a dial. You can see how this feature works in the video below. In addition to this, next to the red on/off switch you'll see a silver brush control switch, which allows you to turn off the brush bar for hard floors and delicate carpeting.

Carpet manufacturers sometimes recommend vacuuming certain types of carpeting with the brush bar turned off - we'd suggest checking directly with the manufacturer of your carpets to ensure you're cleaning them correctly.

If you'd like any further advice on using your DC41 Animal, please email us at askdysonUS@dyson.com and one of our experts will be in touch as soon as possible.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Apr 05, 2013 | Dyson Vacuums

1 Answer

Does not fluff carpet


Hi there,

We are sorry to hear you are dissatisfied with the appearance of your carpet after using your DC07. There are a number of factors that determine how your carpet will look after using your vacuum. If this is new or plush carpeting, it may be less evident that you have vacuumed in the sense that there may not be lines in the carpet. However, if you have not recently changed your flooring, and you have concerns about your machine's performance, we would be happy to trouble shoot with you and we may be able to resolve this over the phone.


At your earliest convenience please call us directly at 0800 298 0298 (UK) or 1-866-693-9766 (US). We look forward to speaking with you.


Best wishes,


Jessica

Nov 23, 2012 | Dyson DC07 Bagless Upright Cyclonic Vacuum

2 Answers

My Dyson - DC14 won't push on my new plush carpet, front end


Same issue: new plush carpet, 7 year old tried and true DC14, wouldn't push across regardless of beater brush on or off. Called Dyson this morning, they suggested removing the small gasket between the floor plate and the assembly holding the beater brush. It's about a 12' gasket just under the screws used to remove the floor plate. Pushing is still a bit stiff, but it is a definite improvement. Whew!

Jul 29, 2012 | Vacuums

1 Answer

Dyson 33 wont push on plush carpet


Hi there,

I'm sorry to hear you're having difficulty using your DC33 on this particular carpet. If you haven't already contacted our Helpline, I'd encourage you to do so, as we'll be able to discuss other options which may be more suitable for your needs.

You can reach us on 0800 298 0298 (UK), or 1-866-693-9766 (US). We'll look forward to hearing from you.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Mar 27, 2012 | Dyson DC33 Bagged Upright Vacuum

1 Answer

The Dyson 33 will not move over my plush carpet. Even a strong young man could barely move it. What can I do?


Hi there,

Sorry to hear you're having difficulties using your DC33 on this particular carpet. It might help to check you have your brush control adjusted to the correct setting - you can find out how to do this in the user guide supplied with your cleaner. In case you don't have this to hand, here's an online copy:

http://media.dyson.com/downloads/us/floorcare/manuals/DC33_US_manual_161210.pdf

You might also want to contact your carpet manufacturer to check it's suitable for cleaning with a vacuum cleaner equipped with a revolving brush. Manufacturers sometimes recommend using suction only on certain types of plush carpeting.

If you have any further queries about using or maintaining your Dyson vacuum cleaner, please get in touch with us directly. One of our experts will be happy to answer your questions. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Customer Service

Aug 01, 2011 | Dyson DC33 Bagged Upright Vacuum

1 Answer

I just installed new carpeting and the vacuum makes deep tracks ( 4 of them, corresponding to the grates on the underside). They are so deep, I am concerned it will score or even cut the carpet. There is...


Hi there,

The tracklines left by your Dyson are caused by the revolving brushbar grooming deep into the carpet pile to dislodge trodden in dirt, grit and animal hair.

However, you may want to contact your carpet manufacturer to check it's suitable for cleaning with a vacuum cleaner equipped with a revolving brush. Manufacturers sometimes recommend cleaning certain types of plush pile carpeting using suction only.

If you have any further queries about using or maintaining your Dyson vacuum cleaner, please get in touch with us directly. One of our experts will be happy to provide the information and assistance you need. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Online Customer Support

Jul 08, 2011 | Dyson DC07 Bagless Upright Cyclonic Vacuum

1 Answer

We just installed new plush carpet and my Dyson Animal will not push forward in it. I can pull it backward but, no way can I push it. The front end seems to just dig in. It is terrible. It is a DC...


Hi there,

I'm sorry to hear you're having difficulties using your DC14 on this particular carpet. We'd strongly advise contacting your carpet manufacturer to check it's suitable for cleaning with a vacuum cleaner equipped with a revolving brush. Manufacturers sometimes recommend cleaning certain types of plush-pile carpeting using suction only.

If you have any further queries about using or maintaining your Dyson vacuum cleaner, please get in touch with us directly. One of our experts will be happy to provide the information and assistance you need. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Online Customer Support

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