Question about Western Digital 250GB ELEMENTS EXTERNAL USB 2.0 250 GB Hard Drive

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Hi, I have a Western Digital 500GB ELEMENTS EXTERNAL USB 2.0 and the Problem is the power unit (brick) has packed up, plug in and green power light comes on for a second or two and that's it, no power to the drive. it can only be seven months old. Are there replacements to be had. Regards Jack

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It has a one year warranty. Just file a claim with WD and have them give you a replacement.

Posted on Jul 25, 2009

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My vista laptop doesn't see my WD Elements hard drive

Posted on Nov 01, 2009

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1 Answer

Is this a plug and play drive?


In most computers that are encountered, devices that are plugged into the USB ports are "plug & play" capable. There are numerous scenarios that can turn this function off inadvertantly such as a virus, data corruption or driver changes. In order to fix the issue and make an external device, such as a Western Digital Passport Elite hard drive "plug & play" capable, a user will have to make a few system changes. Click "Start" and "Run," then type gpedit.msc Click on "Administrative Templates," from the tree then click on the "System" folder. Double click on "Turn off Autoplay." Select the "Disabled" option and ensure it applies to all drives. Hope this helps,

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Whats the input and output for a a power adapter needed to work a wd elements 500gb external hard drive?


Check the label affixed on the unit. It should indicate the power requirements. If not, go to the Western Digital website and locate the specifications for this particular model.

Oct 28, 2010 | Western Digital 500GB ELEMENTS 500 GB USB...

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Where can I get a replacement USB cable for a Western Elements 500GB external hard drive?


you should be able to get one from any reputable computer store,where ever you brought the drive from may be able to order you another usb lead,

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It's not a new hard drive casing that you need, rr_atl, it's a replacement power supply. Western Digital is well know for selling very poorly manufactured power supplies with this hard drive series. The problem you described is a bad power brick.

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Had the same thing .... called them and they gave me a RMA for a new drive .....

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1 Answer

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I had the same problem - green light on power cord but when plugged in the green light would go off and the hard drive would do nothing. I took it into Geek Squad finally and it turned out that the problem was hard drive casing, which I had to have replaced.

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