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Purchased the PURPLE hand held Dyson. see no number Had a Lightening strike and Dyson was plugged into wall outlet. press the starter, a green light comes on, but no sound or movement to start

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I assume you tried a different outlet or checked the breaker.. if you don't have surge protection it may be fried.

Posted on May 03, 2017

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Posted on Jan 02, 2017

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Have 1 year old hand held v6 motorhead. When pressing the trigger to start. The unit surges on and off repeatedly on a 1 second pulse. How do this get corrected


Hello, this is Ava with Think Crucial.

There are a number of reasons why your Dyson cleaner is pulsating off and on. First, it can be due to a battery of the cleaner. Make sure that the power cable is properly plug to the power and seated properly from the unit while charging. If you find that the battery isn't charging at all, you may need to replace the battery. Second is to check the MAX button of your cleaner. If the button lights up and flashes when your Dyson keeps on pulsating, press and hold the power button and depress the MAX button to turn off the function. You may need to do it for a few times to get the hang of it. Third is to check for any blockages or clogs in the attachments. Look down through the tube and check to see if there are clogs on the sweeper end or if the roller is tangled up in fibers. Clean the roller brush are if it it's necessary. You may need to empty the dust bin of your unit as debris can build up in hard to reach places. Lastly, cleaning the filters may fix the pulsating of your cleaner. Remove the filter and rinse it with cold water and air dry it for 12 hours. Don't use detergent when washing your filters. If the pulsating doesn't go with the given quick fix, I suggest to contact Dyson for further assistance on this.

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dyson

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Feb 04, 2017 | Dyson V6 Motor Head Cordless Vacuum

1 Answer

I cannot charge both my dysons. Working perfectly yesterday but not today. I think it maybe the battery charger


The manual for the DC27 can be found here (
https://www.dyson.co.uk/medialibrary/Files/Dyson/Support/downloads/UK/floorcare/Manuals/dc27_uk_manual_alf_120710%20pdf.pdf ) but is not so helpful in deep troubleshooting outside of looking for blockages.

I'm a little confused since you're talking about battery chargers, but this is posting under Dyson DC27/DC28 assemblies, which are both plug into the wall uprights. Are you possibly in the not-quite-right section? If so, reply with your model numbers and that may make things go a bit easier.

In general though, if you have dyson rechargables that both suddenly stop working, the charger is likely the issue. Look at the electrical contacts for both the batteries and the charger, and make sure they are clean (unplug cherger before touching anything, start, if possible, with compressed air to blow lint and such out). Check that the cord for the charger is not damaged, and that your wall outlet hasn't tripped a breaker or a GFI reset.

Good Luck!

Nov 13, 2015 | Dyson DC27 & DC28 Internal Hose Assembly,...

1 Answer

How do i buy parts for my hand held dyson vacumn


Call the Company on the box, or should be on Vacuum, where the serial/model numbers are located.

Aug 27, 2014 | Dyson Dc-17 Hand Held Turbo Brush, Part...

1 Answer

Blue light flashing on shark steam and spray mop


Read manual under trouble shooting.
1. If you have already plugged in the power cord, unplug and re-plug into another electrical wall
outlet. This may reset the Standby mode.
2. Add water to the water tank and press the On/Standby button to select a steam setting.
3. If your unit still does not work, call Customer Service at 1-800-798-7398.

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1 Answer

I have a hand held Dyson model dc16 and it does not hold a charge, the the batteries go bad


Hi there,

I'm sorry to hear you're having difficulties with your DC16. If you'd like to purchase a replacement battery, you can do so via our online store - visit www.dyson.com and click 'Spares'.

Alternatively, if you'd like to order over the phone, or if you'd prefer to consult one of our experts before making a purchase, please call us free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Online Customer Support

Sep 19, 2011 | Dyson DC16 Root 6 Bagless Handheld...

1 Answer

My Dyson Aminal Vacuum simply will not turn on. I plugged it in this morning, pressed the power button- and nothing. No warning sounds, simply silence. Sigh. Nothing is wrong with the wall outlet.The...


The power switch may need to be replaced. Call the Dyson helpline - they will give you the location of an authorized Dyson dealer in your area who will be able to replace the switch.

Jul 07, 2009 | Dyson DC07 Animal Bagless Upright Cyclonic...

1 Answer

How do I open the dirt cannister on a dyson animal (purple) so I can empty the dirt out?


This is fairly easy. Click on the button at the top of the hand above the cannister. It's a purple button and the handle faces the front and says Dyson on it. This separate the cannister from the body.

Next, hold the now full cannister above a trash can and click on the red button which was below the purple button (but hidden when it was attached).

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