Question about Apple iPhone Cell Phones

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How can I get Apple to unlock or re activate my account?

My Apple ID was set up by my deceased boyfriend. I have been using his Id/password for 4 years (that's when he passed away) and i have not had any issues. Now for some unknown reason the account is locked. The only way to unlock it through apple is forgotmyid or something like that. It gives me two options-answer 2 security questions or have a link sent to a recovery email. Well he set up this account well before we met, therefore I cannot answer the questions (ex-1st childhood friend). I have NO WAY of knowing that. Also he never told me his recover secret email address or password. I have spoken with Apple now for probably 5 hours in total. I was asked to prove that I purchased my current phone and his ***** certificate. I did that. I was led to believe that would be sufficient. I recd call from a super super super super supervisor stating the only way to recover account is back to square one; either answer security question or go to recovery email. The main issue is I don't want to start my own account. It is imperative that all the information on my phone (from the original account) remains. I have pictures, texts, contacts, private memories that I refuse to erase. Please tell me some alternative method to regain access to my account? I am currently awaiting a call from a ever further higher up supervisor, but expect him/her to say I only have the two options mentioned above to unlock ID. Please help me keep his memory alive Thank you

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  • 51 Answers

Sorry for your loss.

When it comes to AppleIDs, Apple does a pretty good job making sure they stay secure. Its one of those situations where if you don't know any of the information there isn't anything they can do because they can't get into the account either.

If you need the pictures off of the device you may need to import them to a computer in order to keep them safe. You may have to take screen shots of the messages that you want to keep and import them as pictures also.

There is a chance that his email was hacked and someone tried to access the account too many times and thats why the account became locked.

i wish i could give you a way to fix this but honestly without the info there are not many options. I hate to say it but the best option would be to get the account removed off and start fresh or it will be an ongoing problem. if you get a new phone you would have been forced to answer the security questions sooner or later

Posted on May 08, 2017

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Posted on Jan 02, 2017

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My iPad has locked up for security reasons. Can't download games or update existing apps. What do I do?


If your Apple ID is locked or disabled If you or someone else enters your password, security questions, or other account information incorrectly too many times, your Apple ID automatically locks to protect your security and you can't sign in to any Apple services. You can unlock your Apple ID after you verify your identity.
If your Apple ID is locked for security reasons, you might see one of these alerts:
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When you see one of these alerts, you can go to iforgot.apple.com to unlock your account with your existing password or to reset your password. After multiple unsuccessful attempts to unlock your account, your Apple ID will remain locked and you can try again the next day.
If you use two-factor authentication, you need a trusted device or trusted phone number to unlock your Apple ID. And if you have a recovery key, you can use it to help you regain access to your account.
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If you forgot your Apple ID password If you're having issues signing in with your Apple ID password, use these steps to reset it and regain access to your account.
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