Question about Apple Tablets & eReaders

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My grandson locked his iPad .His mother took it an Apple Store all they did was clear it but because she couldn't prove it was her sons they said there was nothing they could do.Can u help me.

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Fixya doesnt have any access to your accounts,passwords or equipment same for apple so if apple couldnt help legally you will have to find the proper paperwork that proves ownership

Posted on May 01, 2017

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Posted on Jan 02, 2017

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1 Answer

My ipad is locked how can i fix it


You have setup an iTunes account with Apple. When you connect the iPad to iTunes, (WiFi or via computer) they ask you the password for your iTunes account. If you forgot that one, Apple can send you an reset code to the mail address connected to the Apple account. (Not the iCloud mail)
If nothing works, goto the closest Apple store and take your invoice with you and an ID card, to prove you are the legal owner, perhaps they can help you.

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Your iPad 2 must have 3G, with a sim card. For the sim you need the pin and after 3 misses you need the puk. The puk is on the letter or card that came with the original sim card. On that letter is the pin and puk. sometimes you have to scratch away the metal layer.

If you want to unlock an iPad, with the lock code on, and forgot your pass code you have to enter the correct password that belongs to your Apple ID. It will be partially on the screen. If you really messed up, setting up security, and lost unlock code and your Apple ID password. Only Apple can help. For that you have to take iPad, invoice, Prove of your identity (Passport) to the Apple store and hope they will unlock your iPad. With iOS7 Apple mede a very good security system. And while setting up the iPad and the security, you are warned several times what to do t make sure you and only you could enter the system.
Be aware if Apple does reset your iPad, all data now on the iPad will be lost.

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When you are sure you did not make any error with your login and password, the only one to help you is Apple. When your iPad (mini) is locked on the lock screen and nothing helps, not even resetting and log in again, take the iPad to an Apple store. Take the iPad, your invoice of the iPad and identification, to prove it is your name on the invoice and ask them to help you resetting the iPad.
First try resetting, by pressing the home button and the on / off switch, till the apple logo appears on the screen. Then try logging in with the Passcode or the password you gave Apple when you did setup your account. Could be a different (actually it should be different) from the e-mail account your account is connected to.

Jul 03, 2014 | Tablets & eReaders

1 Answer

I can't remember my login on my iPad when I try to back it up on my HP laptop am advised to go to iCloud and turn it off. Is there anyway I could retrieve my login or else just turn off


Apple can help you to reset your login, when you enter the correct password that belongs to your Apple ID. It will be partially on the screen. If you really messed up, setting up security, and lost unlock code and your Apple ID password. Only Apple can help. For that you have to take iPad, invoice, Prove of your identity (Passport) to the Apple store and hope they will unlock your iPad. With iOS7 Apple mede a very good security system. And while setting up the iPad and the security, you are warned several times what to do t make sure you and only you could enter the system.
Be aware if Apple cols and want to reset your iPad, all data now on the iPad will be lost.

Jun 29, 2014 | Tablets & eReaders

1 Answer

I forgot my ipad code


If you have an iPad with iOS 7, you can't open the iPad. After you put in the wrong pass code 3 times, you only can unlock the iPad with the correct password, belonging to the Apple ID from what only a part is shown on the screen. If you don't have the passcode nor the password Apple assumes you are not the legal owner, and you can't use the iPad anymore. If you goto an Apple store and take your iPad and the invoice with you and some ID, so you can prove you are the owner, perhaps they can help. But if you can't prove the iPad is yours, don't go there, they will not help.

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1 Answer

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I think you have to take it into the apple store and they will reset it for you

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