My phone has been disabled - Cell Phones

1.) Open iTunes on your computer (Make sure iTunes has the latest software installed)

2.) Hold down the power button on the device until it says “Slide To Power Off”

3.) Slide to power off the device

4.) Plug in on end of the cable into the computer, but leave the device disconnected from the cable.

5.) Place the device into recovery mode by Holding down the Home Screen Button (The circle button) and plug into the computer. Do not let go of the button until you see an iTunes logo on your device with a cable. If you have an iPhone 7 or 7 Plus, you will need to hold down both the power button and volume down button while plugging into the computer

6.) Follow prompts in iTunes to restore the device

If the software download will be longer than 15 mins or so, the device will time out of recovery mode and you will see a passcode required error message. This is normal, just disconnect the device from the computer and wait until the software finishes downloading (the software will continue even without the device connected). Repeat steps on 2 – 6 once the software downloads.

7.) Set up Device as new or restore from back up